KMIS 2012 Abstracts


Full Papers
Paper Nr: 12
Title:

Ontology based Knowledge Transferability and Complexity Measurement for Knowledge Sharing

Authors:

Pornpit Wongthongtham and Behrang Zadjabbari

Abstract: Importance of knowledge sharing raises the issue of how organizations can effectively encourage individual knowledge sharing behaviour and what factors enable promote or hinder sharing of knowledge. It is important to explore the factors affecting knowledge sharing and remove barriers to participation in knowledge sharing. Willingness and ability to share knowledge and willingness and ability of receiver to achieve knowledge are one of key issues in knowledge sharing. Knowledge sharing also depends on knowledge context including the nature, definition, and properties of knowledge which influence the ease with which knowledge can be shared. In this research the context of knowledge is defined by two key variables i.e. transferability and complexity which are subject of this paper. Ontologies are used mainly to provide a shared semantically domain knowledge in a declarative formalism. Ontology specifies consensual knowledge. In this paper, ontology is applied to explore knowledge context. It is then used to measure transferability of knowledge between individuals from different backgrounds by comparing the similarity of their ontologies. Then the difference of the ontologies is measured its complexity in order to determine how complicated of new knowledge being shared. Ontologies are used mainly to provide a shared semantically domain knowledge in a declarative formalism. Ontology specifies consensual knowledge. In this paper, ontology is applied to explore knowledge context. It is then used to measure transferability of knowledge between individuals from different backgrounds by comparing the similarity of their ontologies. Then the difference of the ontologies is measured its complexity in order to determine how complicated of new knowledge being shared.

Paper Nr: 52
Title:

A Generation Method of Reference Operation using Reinforcement Learning on Project Manager Skill-up Simulator

Authors:

Keiichi Hamada, Masanori Akiyoshi and Masaki Samejima

Abstract: This paper addresses generating reference operation that a manager should carry out for improving a result of a certain project based on the project principle. The project principle is a group of rules to indicate what to do in situations of a project, and also necessary to generate the reference operation. First, the proposed method generates the project principle from optimal operations derived by reinforcement learning on automatically generated operations. And, the reference operation is generated by applying the project principle to a certain project model. Experimental results show that the proposed method can automatically generate the reference operation as well as manual generation.

Paper Nr: 57
Title:

Facilitating Experience Sharing in Groups - Collaborative Trace Reuse and Exploitation

Authors:

Qiang Li, Marie-Hélène Abel and Jean-Paul Barthès

Abstract: In the context of a web-based collaborative working environment, any interactive activity among the actors themselves or between the actor and the system in the collaborative workspace produces a set of Collaborative Traces (CT). A collaborative trace reflects the group’s working experience from past actions. Indeed, systematical experience reuse in organizations can sustain the complex project completion and problem solving by exploiting collaborative traces. This paper proposes a method and fundamental principles to enhance the exploitation of collaborative traces. Grounded on our previous work that defined a collaborative trace and proposed a corresponding model, we define a model of complex filter and discuss its possible functionalities according to the real needs and constrained by technical restrictions. The filter is the primary way for facilitating collaborative trace reuse. Using a collaborative platform E-MEMORAe2.0, we apply our model and validate several complex filters in two practical situations.

Paper Nr: 58
Title:

Using Social Media for Knowledge Management in SME

Authors:

Ulrike Borchardt

Abstract: Social media is one of the current technology trends in use for marketing and communication, extending the possibilities for exchange among people. Yet, as every other technology using Social media means effort for the organization using it. Accordingly the question arises, especially for SME whether this effort leads to any benefits. Moreover, it is necessary to estimate which social media part suits the enterprise best and how can it be integrated to support the process of knowledge management. This paper presents two SME in Germany in a case study addressing this problem and showing the way how and for which purposes they use social media.

Paper Nr: 60
Title:

Semantically Enriched Obligation Management - An Approach for Improving the Handling of Obligations Represented in Contracts

Authors:

Barbara Thönssen and Jonas Lutz

Abstract: Contract Management becomes increasingly important for companies and public administrations alike. Obligations and liabilities are described in contract clauses that are often buried in documents of a hundred pages and more. Although commercial Contract Management Systems (CMS) are available, with a few exceptions relevant information has to be extracted manually which is time consuming and error prone. But even if information extraction is automated and contracts are managed using a CMS, dealing with obligations is still a challenge. Whereas the CMSs deal well with time triggered obligations like periodical payments by setting up corresponding workflows, they fail to trigger obligations based on events, as this knowledge is out of the systems’ scope. We introduce an approach to fill the gap as we relate information about the obligations managed in a CMS with background knowledge modelled in an ontology. The ontology is a formal representation of an enterprise architecture extended by top-level concepts. Motivating scenario for the approach is the contract management of a large company. For proof of concept a prototype has been developed.

Paper Nr: 65
Title:

On the Development of a Theoretical Framework for New Product Development

Authors:

Lixin Wang and Athanassios Kourouklis

Abstract: New Product Development (NPD) is critical for a firm’s survival and development. As firms are increasingly challenged by internal deficiencies and paucities of knowledge resources, they need to embrace open in-novation strategies. Subsequently, involving suppliers and customers into the process of NPD has been viewed as the most effective means by which internal and external knowledge resources can be optimally leveraged. However, there is a lack of available and reliable mechanisms to facilitate this process. This paper presents a comprehensive theoretical framework developed by harmoniously combining the relevant theoretical fields of Knowledge Management (KM), Open Innovation (OI), Supply Chain Management (SCM) and Product Lifecycle Management (PLM). Additionally, within this framework, Knowledge Audit, Knowledge Calibration and Knowledge Absorption have been employed as valuable tools to manage knowledge loops across the three innovation stages: pre-acquisition, in-acquisition and post-acquisition.

Paper Nr: 72
Title:

Soft Systems Methodology - A Conceptual Model of Knowledge Management Systems Initiatives in Malaysian Public Universities

Authors:

Nor Hasliza Md Saad, Hasmiah Kasimin, Rose Alinda Alias and Azizah Abdul Rahman

Abstract: The implementation of knowledge management systems (KMS) initiatives is recognized by its highly complex situations and difficult to manage, involving a range of interrelated and overlapping components of technology, organization and people. The objective of the study is to demonstrate how the Soft Systems Methodology (SSM) approach can be applied to investigate the implementation of KMS initiatives in their natural setting. The study is carried out through four case studies within Malaysian Public Universities (MPUs) representing different characteristics of universities based on the year of their establishment. The findings reveal the process of KMS initiatives contains six different kinds of activity through the development of conceptual model. Furthermore, the analysis was conducted to identify factors influencing the activities within the proposed conceptual model. In this sense, the application of SSM recommends the advantage of a comprehensive analysis by integrating both the process and the factors influencing the implementation of KMS initiatives in the higher education context, especially in the MPUs.

Paper Nr: 75
Title:

Improving Supply-Chain-Management based on Semantically Enriched Risk Descriptions

Authors:

Sandro Emmenegger, Emanuele Laurenzini and Barbara Thönssen

Abstract: To discover risk as early as possible is a major demand of today’s supply-chain- risk-management. This includes analysis of internal resources (e.g. ERP and CRM data) but also of external sources (e.g. entries in the Commercial Register and newspaper reports). It is not so much the problem of getting the information as to analyze and evaluate it near-term, cross-linked and forward-looking. In the APPRIS project an Early-Warning-System (EWS) is developed applying semantic technologies, namely an enterprise ontology and an inference engine, for the assessment of procurement risks. The approach allows for integrating data from various information sources, of various information types (structured and unstructured), and information quality (assured facts, news); automatic identification, validation and quantification of risks and aggregation of assessment results on several granularity levels. For representation the graphical user interface of a project partner’s commercial supply-management-system is used. Motivating scenario is derived from three business project partners’ real requirements for an EWS with special reference to the downstream side of supply chain models, to suppliers’ company structures and single sourcing.

Paper Nr: 80
Title:

Data Mining Predictive Models for Pervasive Intelligent Decision Support in Intensive Care Medicine

Authors:

Filipe Portela, Filipe Pinto and Manuel Filipe Santos

Abstract: The introduction of an Intelligent Decision Support System (IDSS) in a critical area like the Intensive Medicine is a complex and difficult process. In this area, their professionals don’t have much time to document the cases, because the patient direct care is always first. With the objective to reduce significantly the manual records and, enabling, at the same time, the possibility of developing an IDSS which can help in the decision making process, all data acquisition process and knowledge discovery in database phases were automated. From the data acquisition to the knowledge discovering, the entire process is autonomous and executed in real-time. On-line induced data mining models were used to predict organ failure and outcome. Preliminary results obtained with a limited population of patients showed that this approach can be applied successfully.

Paper Nr: 96
Title:

Improving Enterprise IT Governance and Management by Applying Competitive Intelligence and External Context Discovery on COBIT 5.0

Authors:

Eduardo Costa Ramos, Flavia Maria Santoro and Fernanda Baião

Abstract: COBIT 5 is a framework for governing and managing enterprise Information Technology (IT) that supports enterprise executives and management staff in defining and achieving business goals and related IT goals (ISACA, 2012a). Specifically, Chapter 3 of COBIT 5 specification presents some examples of events in the enterprise’s internal and external environment that can typically signal or trigger a focus on the processes related to IT governance and management. However, despite the fact that COBIT 5 highlights such processes that consider the external environment, it misses to integrate them; moreover, it lacks a knowledge perspective. Therefore, we propose an adaptation to the COBIT framework to apply competitive intelligence on its processes. This would allow the organization to be proactive (rather than reactive) against external changes. In this scenario, we specifically propose to apply the BPECREL (Business Process External Context Relevance) method to identify and prioritize external variables that impact on the execution of a process and of its specific activities. We evaluated this proposal in an example, which showed that some discovered external variables influenced the process execution and its specific activities.

Short Papers
Paper Nr: 21
Title:

Architecture of a Collaborative Business Intelligence Environment based on an Ontology Repository and Distributed Data Services

Authors:

Valério Aymoré Martins, João Paulo C. Lustosa da Costa and Rafael Timóteo de Sousa Júnior

Abstract: Business Intelligence (BI) refers to a set of methodologies, methods, tools and software that are used in order to provide system solutions to support information analysis. The specifications and development of these system solutions are still limited to specific domain tables. Furthermore, in conventional BI solutions, it is necessary to promote massive data loads provided by other organizations in local repositories. Such massive loads can make the information not available on-time or cause errors due to misinterpreting received data. In this paper, we propose a systemic architecture that seeks solutions to these limitations. The architecture is based on a centralized ontology repository and uses distributed data services to provide data to generic analytical queries.

Paper Nr: 22
Title:

Facing the Change - Towards a Dynamic Decision Making in Manufacturing Environments

Authors:

Tom Hänel and Carsten Felden

Abstract: Globalization and increased informal networks lead to a dynamic competitive environment in manufacturing, where uncertainties arise from consistently changing customer demands. Their management is a key challenge for growth and sustainability, while there is evidence that organizations cannot achieve an adequate manufacturing flexibility. Therefore, the paper`s goal is to investigate the benefits of a closed loop dynamic decision making in manufacturing. A qualitative approach using case study research and expert interviews explores the contribution of Manufacturing Execution Systems (MES) and Operational Business Intelligence (OpBI) in this area. The results indicate that manufacturing flexibility challenges organizations, while the issue is supportable by MES and OpBI in order to face the changing customer requirements. In conclusion a case-specific awareness level of flexibility becomes apparent motivating further research to contribute to a dynamic decision making and its IT support in manufacturing.

Paper Nr: 28
Title:

An Investigation into Collaboration and Knowledge Managementduring Product Development in the Aerospace and Defence Industry

Authors:

Richard David Evans, James Xiaoyu Gao, Steve Woodhead, Nick Martin and Clive Simmonds

Abstract: Organisations need to overcome a number of challenges, including improving knowledge management, to ensure competitiveness in today’s global business environment. Product development and engineering design decisions are typically based on the knowledge available within enterprises. An ability to quickly discover and capture this knowledge and communicate with colleagues is required to enable effective outputs. An in-depth industry investigation, conducted within a leading manufacturing organisation in the Aerospace and Defence Industry (ADI), confirmed that knowledge management is only average. Employees would welcome the introduction of new technology to improve knowledge sharing and feel competent to use Web 2.0 and social media technologies. Based on the investigation, an interactive groupware prototype employing collaborative Web 2.0 technologies has been proposed. The prototype will be introduced as a case study to engineers within the collaborating company during product development projects with benefits in productivity and collaborative practices being assessed.

Paper Nr: 34
Title:

Towards a Semiotic Approach to Practice-oriented Knowledge Transfer

Authors:

Supaporn Chai-Arayalert and Keiichi Nakata

Abstract: With the rapid growth of information and technology, knowledge is a valuable asset in organisation which has become significant as a strategic resource. Many studies have focused on managing knowledge in organisations. In particular, knowledge transfer has become a significant issue concerned with the movement of knowledge across organisational boundaries. It enables the exploitation and application of existing knowledge for other organisations, reducing the time of creating knowledge, and minimising the cost of organisational learning. One way to capture knowledge in a transferrable form is through practice. In this paper, we discuss how organisations can transfer knowledge through practice effectively and propose a model for a semiotic approach to practice-oriented knowledge transfer. In this model, practice is treated as a sign that represents knowledge, and its localisation is analysed as a semiotic process.

Paper Nr: 41
Title:

Towards an Ontology-based Software Documentation Management - A Case Study

Authors:

Anna Goy and Diego Magro

Abstract: One of the main issues that a company has to face is the generation and maintenance of product documentation. In particular, several software houses have to take into account the frequent need of rapidly updating software applications, and the corresponding technical documentation, as a consequence of changes in the administrative rules and laws. In order to support documentation generation and maintenance processes, we performed an ontological analysis of these processes in a large Italian software house that produces and sells enterprise applications for small-to-medium sized enterprises. The goal of such a domain analysis was to build a conceptual model enabling a formal characterization of the main elements involved in software documentation. Such a formalization represents the “competence” of a system supporting documentation processes, since it enables it to answer competency questions representing the information needs of the documentation writers (e.g., “In which technical sheets/application manuals/operating manuals is used a given concept?”; “Which technical sheets belonging to a given operating manual do mention a given functionality/screenful/form field?”; “Which are the functionalities/screenfuls/technical sheets potentially impacted by the change of a given software module/file?”).

Paper Nr: 43
Title:

Knowledge Formalization and Management in KMS

Authors:

Filippo Eros Pani, Maria Ilaria Lunesu, Giulio Concas, Carlo Stara and Maria Pia Tilocca

Abstract: Organization and availability of contents in Knowledge Management System (KMS) basically depend on two factors: one is that KMS have effective tools for information indexing and retrieval; the other is how the tools are actually understood and used by users. This work proposes a new approach for formalization and management of knowledge, in this case a group of audio recordings in a corpus and linguistic information added to that corpus with annotations. The formalization level of this approach allows for effective text retrievals through a metadata schema and easy, quick corpus interrogations, by formalizing linguistic annotation as a structured metadata schema. The proposed approach was experimented upon and validated during a project that aimed to create the Analytical Sound Archive of Sardinia. The archive has an electronic corpus of spoken texts, linguistically annotated at various levels.

Paper Nr: 44
Title:

Ontology Matching in Context-driven Collaborative Recommending Systems

Authors:

Alexander Smirnov, Alexey Kashevnik and Nikolay Shilov

Abstract: The paper proposes an approach to building a context-driven collaborative recommending system, and concentrates on the ontology matching algorithm and ontology alignment patterns. The designed collaborative recommendation system is based on application of such technologies as user and group profiling, context management, decision mining. It enables for self-organisation of user groups in accordance with changing user profiles and the current situation context. Utilizing of the developed ontology alignment patterns considerably accelerates the ontology fusion and matching processes due to typification of fusion and alignment schemes.

Paper Nr: 48
Title:

Towards Process Orientation in Enterprise Architecture Management

Authors:

Philipp Gringel, Jürgen Sauer and Ulrike Steffens

Abstract: In present Enterprise Architecture Management there is a conceptual gap between very complex methodologies on the one hand and usually methodology-agnostic query-based tool support on the other hand. As a result, Enterprise Architecture Management is often unable to tap its full potential. Issues for possible improvement are described in this paper. We postulate the hypotheses that the indicated deficiencies can be corrected by using EAM tools which consider and model EAM methodologies and their underlying activities as processes and are able to actively manage, steer and support these processes. Initial architectural considerations for such a tool as well as a corresponding research roadmap are presented.

Paper Nr: 51
Title:

Discovering Virtual Interest Groups across Chat Rooms

Authors:

Hua Li, Jeff Lau and Rafael Alonso

Abstract: Chat has becoming an increasingly popular communication tool in our everyday life. When the number of related concurrent chat rooms gets large, tracking them 24x7 becomes very difficult. To address this research problem, we have developed VIGIR (Virtual Interest Group & Information Recommender), a tool for automatic chat room monitoring. The tool builds adaptive interest models for chat users, which are used to provide a number of personalized services including finding virtual interest groups (VIGs) for chat users. Dynamic identification of the VIG addresses the distributed user collaboration challenge, which is acute problem especially in military operations. VIGIR extends our prior work in user interest modeling into the domain of real-time text-based communications. We have evaluated the effectiveness of VIGIR in two studies. The first is a user-centred evaluation where we have achieved a precision at 60% and recall at 80% for VIG identification. In the second study using military chat data, we have demonstrated an average precision of 45% to 50%. In addition, we have shown that the precision for predicting VIG increases over time as more data become available.

Paper Nr: 53
Title:

An Improvement Method of User Operations using Decision Tree on Project Manager Skill-up Simulator

Authors:

Minami Otsuki, Masanori Akiyoshi and Masaki Samejima

Abstract: Project managers of software development need to perform various operations such as overtime directive or supervising action. We have developed a simulator for improving such skills, but the simulator has not provided a feedback mechanism of evaluation of the operations to project managers yet. In order to evaluate user operations, our proposed method generates various operations by agent programs and builds a decision tree to judge where the user operations are classified fromevaluation viewpoints. Based on the derived decision tree, the point of improvement on user operations is induced. Our experimental result shows the proposed method is effective.

Paper Nr: 59
Title:

Development of a Knowledge Base for Social Experimentation

Authors:

Steven B. Kraines

Abstract: Social experimentation could be useful for testing the feasibility and effectiveness of technologies and policies in achieving more sustainable social systems. However, classical social experiments are costly and can only be applied in a limited range of situations due to the requirement for randomized assignment of subjects to experimental and control groups. Here, we reconsider the role of social experimentation within the framework of the feasibility of technology and policy interventions for creating societies that are more sustainable, particularly in regard to mitigation of CO2 emissions and aging populations. From a review of more than 100 social experiments from the literature, we develop a knowledge schema and knowledge base system for structuring and managing the valuable knowledge that has been produced under the scientific theme of social experimentation. The knowledge base contains classical randomized social experiments, but it also includes studies that are less rigorous from the point of view of random assignment.

Paper Nr: 62
Title:

Accelerating Health Service and Data Capturing Trough Community Health Workers in Rural Ethiopia - A Pre-requisite to Progress

Authors:

Zufan Abera Damtew

Abstract: Community based health service is escalating in many developing countries as a means to fulfill health related millennium development goals. Community health workers provide primary health care, and collect and compile health data in collaboration with different actors. This collaboration requires knowledge communication. An interpretative case study was conducted in Ethiopia to understand the knowledge communication across boundaries. Using transfer, translation and transformation framework of Carlile, this study discuss how knowledge related to the health extension packages is communicated across syntactic, semantic and pragmatic boundaries among health extension workers, their teachers, supervisors, community volunteers and rural households. The study also describes the knowledge brokering role of health extension workers and voluntary community health workers. They interact and negotiate with rural households to facilitate communication of novel knowledge concerning the health extension packages. The study identified impediments that preclude knowledge communication. In order to improve knowledge communication across boundaries and enhance the implementation of health extension packages, it is essential; to formulate apt target for health services, equip health extension workers training schools with essential resources, offer trainings to community volunteers and make available standardized register and report formats at health posts for proper recording and reporting.

Paper Nr: 64
Title:

Factors Influencing Information Sharing in Four SME Networks in Portugal - A Coordination Perspective

Authors:

Esther Lage and Bráulio Alturas

Abstract: Sharing a minimum amount of information is a basic condition for working in cooperation. The aim of this study was to identify aspects that influence information sharing within inter-organizational networks through an exploratory and qualitative approach. The coordination’s representatives of four networks were interviewed: the Majority-Partner of a Purchase Network (RAVT), the Technical Consultant of an Innovation Network (COTEC), the General Secretary of a cluster representation network (CEFAMOL) and the President of a Network of Associations (UACS). Aspects related to the information sharing were identified, such as information quality, top management commitment, trust, network coordination’s role, reciprocity and age. Further researches can deepen these results by comparing them with network companies’ view.

Paper Nr: 66
Title:

Medical Knowledge - A Core Asset for Healthcare Industry

Authors:

Brigitte Stroetmann, Anja Hasler and Alena Leinfelder

Abstract: The main objective of this paper is to show how efficiently Siemens Healthcare connects knowledge holders and knowledge recipients from various disciplines within the company. Siemens offers its customers products and solutions for the entire range of patient care from a single source – from prevention and early detection to diagnosis, treatment, and aftercare. Optimizing clinical workflows always requires a multidisciplinary team and a collaborative structure between e.g. medical advisors, researchers, scientists, and healthcare economists. This new form of collaboration brings together experts with deep technical experience, physicians with specialized medical knowledge, as well as people with comprehensive knowledge about health economics. To create a knowledge network Siemens Healthcare introduced the Clinical Competence Centers for specialized medical knowledge, the Clinical Knowledge Base as online platform for disease specific information and the Healthcare Academy for medical education and web-based trainings. These are impressive examples of the successful knowledge management and education strategy of Siemens- the Knowledge Company.

Paper Nr: 77
Title:

A Project Manager Skill-up Simulator Towards Problem Solving-based Learning

Authors:

Masanori Akiyoshi, Masaki Samejima and Norihisa Komoda

Abstract: This paper addresses a project manager skill-up simulator which aims to provide problem-solving learning environment. Project management is inherently human-centric activities, and research work for education has been done by using simulation. The proposed simulator environment is designed to provide well-configured functionalities that make it possible to generate high fidelity scenario on project situation with event rule firing mechanisms, evaluation on a learner’s operations as to the system development progress management phase. The proposed environment realizes effective scenario generation and well-insighted evaluation along with a learner’s interactive operations.

Paper Nr: 81
Title:

Modeling Dynamic Behavior of Business Organisations - Extension of BPM with Norms

Authors:

Kecheng Liu, Majed Al-rajhi, Anas R. Alsoud, Lawrence Chidzambwa and Jasmine Tehrani

Abstract: A successful system first begins with an understanding of the business processes of an organisation. As such, business process modelling (BPM) represents a collection of related, structured activities or set of tasks that produce a specific service or product to stakeholders. It graphically represents how a business organisation conducts their business processes conceptually. Throughout the literature, some challenges with BPM have emerged, such as standardisation of process modelling, identification of the value of process modelling, and model-driven process execution. However, one of the most challenging issues in business process management is that organisations are traditionally considered to be static networks of transaction processes rather than dynamic. There is therefore a need to aide analysts and practitioners alike by providing methods that can guide and capture the dynamic aspects of an organisation. This paper aims to present two BPM methods, and discusses extending them using the norm analysis method (NAM) to enable the analysts to model the dynamics of business processes and to accommodate exceptions that have not been dealt with by other conventional methods.

Paper Nr: 88
Title:

Enterprise 2.0 Adoption in SMEs - Application Areas, Motivation, Success Factors and Barriers

Authors:

Sabrina Fruhmann and Michael Zeiller

Abstract: Social software platforms provide an efficient means to support team collaboration and knowledge management within the enterprise. Especially small or medium-sized enterprises (SMEs) may benefit from easy to use, light-weight enterprise 2.0 applications. A research approach is presented that is based on a cross-case analysis of case studies each of them representing an implementation of an emergent social platform within an organisation. The case studies are analysed by applying a structured approach to a qualitative content analysis. We determine which adoption strategies organisations use and identify applications areas and motivation factors of social software utilisation. Critical issues for the success of enterprise 2.0 initiatives like barriers and success factors are derived to provide organisations with deeper insight when starting their own enterprise 2.0 implementation.

Paper Nr: 94
Title:

Approaching Knowledge Management in Organisations

Authors:

Hilda Tellioğlu

Abstract: The paper is about studying knowledge management practices in organisations. First we summarise the basic definitions of knowledge and knowledge management. After showing several studies on knowledge management in industrial context by stressing different classifications developed so far including our online survey we introduce our approach to knowledge management in organisations. It is a spiral model illustrating knowledge life-cycle in organisations which is relating different types of organisations (time-, product-, service-based) to knowledge, volatility, and knowledge management. By doing so, business processes and the structure of organisations are considered. Special focus is given to specific individual and organisational knowledge created and shared within and outside the organisational boundaries, impacts of different volatility factors to knowledge, knowledge management processes, and change processes triggered by knowledge management practice in organisations. Finally we conclude our paper by stressing our future work in this area.

Paper Nr: 98
Title:

Trust Online for Information Sharing

Authors:

Cat Kutay

Abstract: The use of the Internet for information sharing between government departments and between government and community organisations is growing. However the issue of trust needs further study as this communication could benefit from Web 2.0 technologies. This project was initiated by a network of Indigenous people in government and community who wished to make more efficient use of information sharing online, without people external to the culture and aspirations being able to influence the content, or comment on the work being shared. The culture has a strong protocol for sharing information or knowledge, and this is rarely valued outside this community. Furthermore, the experience as a minority culture within a colonised society has increased the caution in public display of people’s interests or concerns.

Paper Nr: 106
Title:

Knowledge Transfer in Practice - A Socio-technical System for the Transition in Outsourcing

Authors:

Malika Grim-Yefsah and Jérôme Diaz

Abstract: This paper argues that knowledge transfer is a key of success of an outsourced Information System Development. In this study we investigated the role of a Socio-Technical System for managing different types of knowledge in the transition stage of an outsourced information system development (OISD). In the transition stage the outgoing service provider transfers the project to an incoming one. Transferring the project means transferring not only materials (documents and code) but also knowledge. The socio-technical system permitted us to provide good practices for the transition stage and a tool built from scratch, one that would have the required flexibility and still be user friendly. We discuss observed effects and limitations of our Socio-Technical System.

Paper Nr: 107
Title:

How Open Innovation Models Might Help the Thai Energy Sector to Address the Climate Change Challenge? - A Conceptual Framework on an Approach to Measure the Impact of Adoption of Open Innovation

Authors:

Ronnakorn Vaiyavuth

Abstract: Climate change has increasingly impacted businesses both on their growths and a risk of sustainability. The energy sector has been the main contributor of carbon emissions to the atmosphere, accounting for 66.5 percent of total world emissions (Herzog, 2009). As a consequence, the energy sector will be a focus of international scrutiny and strategy of emission reduction. With the recent controversial concerns in global warming issue, various mitigation and adaptation technologies, measures, and strategies, have been undergoing proposed and implemented since the early 2000s. Such activities require a usage of both internal and external knowledge in developing those innovations to be launched consistently and successfully. Several researchers have identified that relying on closed innovation system to create innovation is insufficient and no longer sustainable for a knowledge intensive sector in particular. The open innovation model, proposed by Henry Chesbrough in 2003, has been frequently applied to offer a more effective approach in generating innovation by using internal and external knowledge. There is, however, a lack of in-depth research carrying on the issue of how one could efficiently implement open innovation to address the certain challenge, especially in energy sector which are now encountering the challenge of climate change. The purpose of this research is to develop an open innovation model that can assist in adopting open innovation process in Thai energy sector with a view to combating with climate change concern. The study also aim to assess the impact of the integration of open innovation approaches within Thai energy sector through its appreciation level of the related stakeholder with a view to suggest policy implications for energy sector in contesting with a controversial climate change concern in the future. While this research focuses on energy sector in Thailand, its findings should be relevant for other countries that are in the process of combating with climate change concern.

Paper Nr: 110
Title:

Management of Collaboration - Impacts of Virtualization to Learning & Knowledge

Authors:

Gerhard Hacker, Peter Haber and Manfred Mayr

Abstract: The ubiquitous Internet as of today supports virtualized working spaces. But working effectively with each other, finding the right information, gaining the needed knowledge is a complex task in a virtual environment. A new approach of knowledge management through Management of Collaboration (MoC) is needed to establish a virtual Communication and Collaboration (vCC) environment. Business Services through all different platforms have to be harmonized and synchronized. The goal is building up an innovative environment where appropriate people work together effectively on a target, learning and reflecting from each other to gain knowledge.

Posters
Paper Nr: 24
Title:

Strategic Management, Learning and Innovation - Convergence of Strategic Management, Organizational Learning and Innovation: The Case of Lithuanian Organizations

Authors:

Zenona Atkociuniene and Ingrida Girniene

Abstract: The emphasis on knowledge and importance of knowledge has become one of the main factors distinguishing an intellectual organization of the 21st century from others: seeking to improve their operational efficiency, new millennium enterprises unceasingly learn to cherish their most important elements: information, knowledge and experience. Keen market competition just proves that material resources have long ago ceased to be a source of advantage against competitors, and competing by products, services and prices produces only a short-term effect. Having figured out the nature of a competitive advantage, organizations turned back to their most valuable assets – human resources which form the basis for the creation and development of generic and strategic competences. The competitive advantage of an organization primarily arises not from its created products or services, but from its ability to turn technological and industrial skills into competences which support organizational strategy and allow adapting to the changing environment as well as discovering new business opportunities. The purpose of the paper is to use the case study of Lithuanian organizations to illustrate the correlation between knowledge management, organizational learning and innovations. Research methodology: theoretical research by employing the systemic analysis, induction, deduction methods, the questionnaire survey.

Paper Nr: 27
Title:

Knowledge Management & Records Management - Establishing Relationships for Common Development

Authors:

Luciana Duranti and Sherry L. Xie

Abstract: This paper argues that there are logical relationships between the fields of Knowledge Management and Records Management, and the recognition of such relationships will benefit the development of both fields. It bases these arguments on the nature of records and Records Management as well as the findings of the InterPARES project.

Paper Nr: 32
Title:

More Effective Transfer of Competitor and Customer Intelligence - Mediating Roles of Common Knowledge Sharing and Source Credibility

Authors:

Sirisuhk Rakthin, Roger J. Calantone and Seungho Choi

Abstract: This research study examines the antecedents of competitor and customer intelligence transfer process between front-line and support personnel. Using structural equation analysis, the authors analyzed relationships among seven constructs—ties, motivation, supportive corporate culture, inter-departmental relationship, perception of common knowledge sharing, source credibility, and a transfer of competitor and customer intelligence. Hypotheses were tested among business executives and managers in four organizations in Thailand. The findings support the partially mediating effects of perception of common knowledge sharing and source credibility on a relationship between the antecedents and a transfer of competitor and customer intelligence.

Paper Nr: 35
Title:

An Information Sharing Method for Skilled Management Operations based on Bayesian Network Inference

Authors:

Takayuki Kataoka, Kazumoto Tanaka, Masakazu Kanezashi and Makoto Hasegawa

Abstract: Given the poor state of the economies all over the world, almost every manufacturing site has been supported by a lot of part-time, temporary, or mid-career personnel. And expert managers of front-line workers must design more complex human resource strategies that take into consideration the workers’ skills. However, tacit knowledge existing only in the minds of expert managers is very difficult to capture with most organizations depending entirely on the explicit knowledge. Therefore, the purpose of our study is to develop a model with a bayesian network using the operation histories of expert managers, and to verify some factors that would make it easier for nonexperts to assign human resources. First, the operation histories are collected. Next, some differences of human resource planning procedures for expert managers and nonexperts are discussed by dividing into the purposes of either minimizing makespan or workload. Finally, the effectiveness of the expert managers’ operations is verified by constructing a bayesian network model based on the operation histories, and is discussed by way of probabilistic inference.

Paper Nr: 38
Title:

Strategy Needs Structure - Structure Needs Ontologies – Dynamic Ontologies Carry Meanings

Authors:

Hannu Vanharanta and Jussi Kantola

Abstract: In our long-term research we have created a new management and leadership methodology, which can be used for strategic management purposes to manage change and to lead the company resources efficiently and effectively towards the new future. Our research methods are based on management and leadership ontologies, with which we can capture the current and future views of personnel for use in strategy making and strategic management. The evidence we have obtained originates from our research with our ontology-based research instruments and test runs with fuzzy logic based computer applications.

Paper Nr: 50
Title:

Modelling and Knowledge Management in the Field of Road Infrastructure Operation and Regulation - Study on the Methods Application in an Organizational Unit

Authors:

Luiziana Rezende, Maria Angela Lobão, Celia Regina Nerva Burmann, Joel de Lima Pereira Castro Junior, Luiz Angelo Merino, Soraia Alves Rocha and Carlos Alberto Malcher Bastos

Abstract: This paper presents the application of an Interactive Method for Modelling and Knowledge Management on Business Environment for an Organizational Unit of Road Infrastructure Operation, from the Brazilian National Ground Transport Agency. As part of an innovative project named MIKM for the Knowledge and Information Manage Model of this agency adopts Knowledge Management fundamental concepts, knowledge and competence, mobilized by professionals on their activities for building information goods. For the method's development and application were needed activities of identification, collection, mapping, representation and analysis of the knowledge and competences needed to the execution of the activities related to knowledge assets of the already mentioned Organizational Unit. Materials and documentation available were analyzed and techniques of meetings and interviews with managers and employees in the steps of identification and collection; for mapping a methodology developed by Rezende (2007) and a knowledge tree concept (Authier and Lévy, 1992) was applied. On knowledge management's analysis and improvement proposals the knowledge conversion modes (Nonaka and Takeuchi, 2009) about knowledge flow, from Road Infrastructure Cycle of Regulation.

Paper Nr: 56
Title:

Modeling of Indicators using UTL - A Study Case with Hop3x System

Authors:

Diem Pham Thi Ngoc, Sébastien Iksal and Christophe Choquet

Abstract: In this paper, we present a novel approach for obtaining pedagogical indicators from tracks logged by Technology Enhanced Learning (TEL) systems. These indicators can help teachers to improve their pedagogical scenarios in order to making them relevant to students as well as to regulate learners’ activities. The Usage Tracking Language (UTL) and its extension named the Data Combination Language for UTL (DCL4UTL) were proposed to formally specify the calculation method of these indicators. A typical use of UTL and DCL4UTL is also presented to illustrate the calculation of indicators, which are used to regulate a learning session, from tracks generated by Hop3x system.

Paper Nr: 73
Title:

Information and Knowledge Sharing in Inter-organizational Relationships under the Process Approach

Authors:

Esther Lage and Bráulio Alturas

Abstract: This papers aims to contribute to the understanding of inter-organizational information and knowledge sharing by analyzing how the phenomenon is presented in the literature under the process approach. As results, it was possible to identify how the authors have labeled and measured the phenomenon, the contexts in which it has been investigated and what antecedents have been identified. Aspects that demand further studies were also highlighted. For networks and organizations the study provides lessons regarding the information and knowledge characteristics, firm’s characteristics and channels used to share information and knowledge.

Paper Nr: 78
Title:

Knowledge Management and Creativity Practices in Software Engineering

Authors:

Broderick Crawford, Claudio León de la Barra, Ricardo Soto, Sanjay Misra and Eric Monfroy

Abstract: An increasing number of organizations are trending to teams for innovation and creativity. In software engineering it is the same, in the last years the traditional perspective on software development is changing and agile methods have received considerable attention. Among other attributes, the agilists claim that fostering knowledge sharing and creativity is one of the keys to response to common problems and challenges of software development today. The development of new software products requires the generation of novel and useful ideas. Here, we fixed some concepts from knowledge management and creativity in relation with new software engineering trends.

Paper Nr: 83
Title:

Factors Influencing the Behavioral Intention of using Enterprise 2.0 Tools as a Knowledge Management Platform - An Analysis of the UTAUT Model in an Large Real Estate Company

Authors:

Benoit Marsan, Luc Cassivi and Elie Elia

Abstract: This study aims at identifying the factors that predict the intention of employees of a large Canadian real estate firm to use an Enterprise 2.0 knowledge management oriented enterprise portal platform. Based on the UTAUT model, the data collected from 122 respondents using a Web questionnaire was analyzed to test five hypotheses that relate to the intention to use the Enterprise 2.0 platform. Results indicate that performance expectancy, effort expectancy and social influence have a significant influence on the behavioral intention to use. Contrary to recent UTAUT studies, facilitating conditions, self-efficacy, anxiety and attitude toward using technology all have a significant influence on the behavioral intention to use.

Paper Nr: 87
Title:

Economic Benefits of an ERP System to a Low Tech SME

Authors:

Anoud I. Bani-Hani, Chris Hinde and Thomas W. Jackson

Abstract: This case study describes the potential economic benefits for installing enterprise resource planning system in small to medium enterprises, using a study of a small enterprise in the UK. The motivation for the research is to investigate the claim of ERP vendors that their ERP solutions increase the performance of their customers, increase profitability and efficiency of work processes. The case study goes through three years of ERP implementation and this paper discusses what effects the system has had on the company’s overall performance, what the benefits up until now are, and where there could be an enhancement to SMEs from the ERP system. The major benefits accrue from the more accurate estimates the system is able to provide and the resulting improvement in quotes.

Paper Nr: 99
Title:

A Component-based Method for Stakeholder Analysis

Authors:

Yu-Chun Pan, Yinshan Tang and Stephen Gulliver

Abstract: Stakeholders can facilitate or hinder an organisation’s performance significantly. The identification and management of the stakeholder is one of the key business activities for organisations. Although stakeholder identification is the first step of stakeholder analysis, there is little attention paid to the methodologies for stakeholder identification. This paper uses a system view point and proposes a component-based method for stakeholder identification and analysis, which focuses on the artefacts as linkage between different sub-systems of an organisation. Stakeholders, identified through components, include the processors who produce, use, communicate and control the component making process. The identified stakeholders can then be mapped into a stakeholder relationship map according to the components that are being used to identify the stakeholders. This method provides a novel approach to identify stakeholders through artefacts and define stakeholder relationship, through the artefacts they are involved in. Hence, it provides a comprehensive and better understanding of stakeholder management.

Paper Nr: 101
Title:

Architeture Design of a Network-centric Platform for Unified Communication and Collaboration Applications

Authors:

Changsup Keum, Sungwon Kang and Hyunjoo Bae

Abstract: As an effective reuse paradigm, service-oriented computing provides a number of benefits. As another emerging trend, mobile computing has become a most common paradigm offering the conveniences of mobility, connectivity, ever-increasing computing power, and various sensors. However, mobile enterprise applications with complex business logics could not be easily deployed on mobile devices owing to resource limitations. An appealing approach to this issue is to deliver these enterprise applications by using a network-centric platform. In this paper, we present the architecture design of a network-centric platform that provides capabilities of UCC (unified communication and collaboration) service enablers, service creation environment, service delivery management, and service execution environment. The presented platform is developed with the design goals of wide applicability to diverse domains including unified communication and collaboration domain.

Paper Nr: 103
Title:

A Social Network for Learning - Supporting Collaborative Learning based on the Ontology for Educational Knowledge

Authors:

Peter Hubwieser and Andreas Mühling

Abstract: We aim to develop a social network that is based on a specific Ontology for Educational Knowledge (OfEK), intending to support and enhance learning processes by connecting students with other people who are able to collaborate with them, to help or to give advice in any critical situation. The basic idea is to digitalize all relevant curricula, educational standards and organisational circumstances of the major school subjects (e.g. Mathematics, Physics, Chemistry, Languages) in the German speaking countries according to our OfEK. Hereby we will create a coordinate system that allows students to define their current position in terms of learning content or educational standards respectively in order to join a learning community that is in a comparable situation regarding the intended knowledge.

Paper Nr: 105
Title:

Are we Ready for Science 2.0?

Authors:

Tim W. Nattkemper

Abstract: In this position paper the impact of web development on knowledge discovery and information sharing in natural sciences and humanities is discussed. While on the one hand the potential of moving data analysis to the web is huge, one has to deal with fundamental obstacles on both levels: administrative/political and scientific/algorithmic. Some recent trends in Science 2.0 applications and tools in scientific research are summarized and discussed. Afterwards the reasons for limitations in the Science 2.0 progress are identified. The paper concludes with the opinion, that information sciences in general and the fields of data mining, visualization, statistical learning and applied computer sciences (such as bioinformatics, or medical informatics) have not kept pace with the development and should reconsider some of their research foci.

Paper Nr: 108
Title:

A Novel Formalization Process for Use Case Maps

Authors:

Yahia Menassel and Farid Mokhati

Abstract: This paper presents a novel process for formalizing UCM notation as an executable formal specification described in the Maude language Strategy, a recent extension of Maude. The main motivation of our work is essentially to provide a sound and rigorous description of complex systems described by UCM, which can help analysts, designers and developers, to automating their verification and validation processes and to assuring their quality.

Paper Nr: 111
Title:

Towards Unifying Existing Requirements Engineering Approaches into a Unified Model

Authors:

Saidi Imad Eddine, Taoufiq Dkaki, Nacer Eddine Zarour and Pierre-Jean Charrel

Abstract: Several approaches have been developed to clearly identify software system requirements that satisfy their stakeholders and can be implemented, deployed and maintained. These approaches can be distinguished from one another. Indeed, some of them focus on goals and how to achieve them, others focus on scenarios and illustrations, others rely on stakeholders’ viewpoints, and so on. Nevertheless, these approaches rely on more or less shared concepts. In this paper, we build graphs that represent some of these approaches. Then we compare these approaches by computing and analysing similarities between the graphs vertices. As a result, we put forward the core concepts needed in requirements engineering. This will pave the way for a unified model that will provide flexible software requirements identification, management and changes.