KMIS 2013 Abstracts


Full Papers
Paper Nr: 20
Title:

Knowing More about Knowledge Management at ESA

Authors:

Roberta Mugellesi Dow, Damiano Guerrucci, Raul Cano Argamasilla, Diogo Bernardino and Siegmar Pallaschke

Abstract: During the last years, ESA has gathered an extensive experience in Knowledge Management (KM). As a knowledge intensive organization, ESA pursues the efficient management of its expertise and know-how. In particular, it was decided to start a corporate KM project consisting of several pilot projects. The selected approach was built on pillars summarized in these four keywords: “integrated” (interconnection of its parts), “pragmatic” (concrete solutions compatible with the corporate culture), “business” (linked to the core business) and “open” (input and best practices gathered inside and outside the Agency). This paper presents the activities carried out within the set of pilots and the relations among them. These pilot projects are: iKnow Portal, Competency Management Tool, Expertise Directory, Knowledge Capture and Handover, KM Officer and Lessons Learned Harmonization. The future of KM in ESA is a challenge aiming at proposing integrated solutions in an environment with different cultures and several existing individual solutions. The achievement of it will certainly provide a better leverage for the institutional KM.

Paper Nr: 32
Title:

Multilevel Self-Organization in Smart Environment - Service-Oriented Approach

Authors:

Alexander Smirnov, Nikolay Shilov and Alexey Kashevnik

Abstract: Self-organization of distributed devices of a smart environment requires development of self-organisation mechanisms. However, uncontrolled self-organization can often lead to wrong results. The presented approach utilizes the ``top-to-bottom'' configuration principle to solve this problem. The device heterogeneity problem is addressed via proposed service-based architecture, enabling replacement of the organisation of the smart environment with that of distributed service network. Application of the approach is illustrated via a museum smart environment case study.

Paper Nr: 37
Title:

Mitigating Barriers to Patient-centred Knowledge Sharing - A Case-study of Knowledge Sharing Problems in the Collaboration of Traditional and Western Practitioners in Chinese Hospitals

Authors:

Lihong Zhou, Miguel Baptista Nunes and Wenwen Liu

Abstract: This paper reports a research study that aims to mitigate and overcome barriers to the sharing of patient-centred knowledge in the interprofessional collaboration of Traditional Chinese Medicine (TCM) and Western Medicine (WM) professionals in Chinese hospitals. This research adopted a Grounded Theory (GT) approach as the overarching methodology to guide the analysis of the data collected in a single case-study design. A public hospital in central China was selected as the case-study site, at which 49 informants were interviewed by using semi-structured and evolving interview scripts. Through the analysis of the interview data using GT analysis methodology, 11 KS barriers emerged. With a further conceptualisation of the KS barriers identified, it became clear that KS is mainly hindered by philosophical and professional tensions between TCM and WM practitioners. Therefore, in order to improve KS and mitigate the two types of interprofessional tensions, three strategies are proposed based on the findings of this study, namely: (1) formalising KS processes and exploring effective communication channels; (2) establishing specific interprofessional training schemes and programmes; (3) eliminating imbalances of professional power and statues and creating conducive KS environment.

Paper Nr: 43
Title:

A Risk Diagnosing Methodology Web-based Tool for SME’s and Start-up Enterprises

Authors:

Luís Pereira, Alexandra Tenera, João Bispo and João Wemans

Abstract: This work presents a risk diagnosing methodology (RDM) web-based tool, that can provide to Small and Medium Enterprises (SME’s) the capability to identify, evaluate and manage the risks associated with a company’s idea development project portfolio. This tool was conceived to support successful innovative product/service development projects, from its idealization to its commercialization, and to encourage SME’s on systematic use of risk management approaches in order to increase their successful rates. This paper also includes a brief literature review of some of the risk management tools and models available to SME’s, as well as comparative analyses of the identified similar tools.

Short Papers
Paper Nr: 34
Title:

Using Knowledge Management Tools and Techniques to Increase the Rate of Attendance at Breast Screening

Authors:

Rajeev K. Bali, Jacqueline Binnersley, Vikraman Baskaran and M. Chris Gibbons

Abstract: Breast screening is an important method of detecting cancer early, with around a third of breast cancers now diagnosed through screening. Previous research has demonstrated that there are many contributors to health inequalities, with poor access to good health services chief among them: there are significant disparities in the use of health services linked to income, ethnicity and education. Empirical data was analysed from a breast screening service (n=159,405) using advanced data mining techniques, as well as being collected from service users by way of two focus groups conducted before and after the use of a detailed questionnaire (n=102). The results were used to make recommendations of interventions to reduce the rate of non-attendance.

Paper Nr: 36
Title:

A Decision Support System for Portuguese Higher Education Course Selection – First Round

Authors:

João Pedro Silva, Filipe Portela and Manuel Filipe Santos

Abstract: Application for higher education courses is a delicate and important process. In this phase students face a great number of possibilities of choice. In order to help students in the decision making process a decision support system called C.U.R.S.O was developed. Based on a structured questionnaire the system determines de profile making use of a knowledge base and proposes a ranked list of the most suitable courses. Input variables take into account not only social and economic aspects but also the aptitude for a particular area. The first version of C.U.R.S.O was tested by hundreds of Portuguese students and schools. This paper presents and discusses the results attained during the first round.

Paper Nr: 40
Title:

An Ontology for Portability and Interoperability Digital Documents - An Approach in Document Engineering using Ontologies

Authors:

Erika Guetti Suca and Flávio Soares Corrêa da Silva

Abstract: Organizations need to exchange information simple and efficient, with costs as low as possible. Such information is ussually presented as documents with pre-defined content. These documents may be equivalent or almost equivalent but quite distinct in different organizations. The same document can be different depending on the historical context. Also, organizations do not always use the same technology to generate your documents. The purpose of this work is to enable interoperability of documents and achieve portability of digital documents through the reuse of content and format in different plausible combinations. We propose the characterization of digital documents using ontologies as a solution to the problem of lack of interoperability in the implementations of document formats. As proof of concept we consider the portability between OOXML and ODF document formats.

Paper Nr: 44
Title:

Designing Collaboratively Crisis Scenarios for Serious Games

Authors:

Nour El Mawas and Jean-pierre Cahier

Abstract: Numerous studies have explored the using of serious games as methodological tools for improving crisis management. Training in the Emergency Medical Services (EMS) field requires a combination of approaches and techniques to acquire medical skills with unanticipated events and to develop the capability to cooperate and coordinate individual emergency activities towards a collective effort. Crisis management is a special type of collaborative situations that why we propose a participative and knowledge-intensive serious game, as a collaborative e-learning tool for training (EMS). We believe that emergencies doctors learn best through real life experiences and serious games have the ability to simulate situations that are impossible to generate in a real-life exercise due to high cost, safety and complex environment related to situations. However, our approach takes into account the presence of different actors in crisis situation like police and firefighters and the high volume of (medical as well as non-medical) expert knowledge.

Paper Nr: 45
Title:

Knowledge Networks as a Source of Knowledge Initiatives and Innovation Activity in Small and Medium Enterprises - Regression Analysis for EU 27 Countries

Authors:

Ján Papula, Jana Volná and Jaroslav Huľvej

Abstract: Building-up the knowledge society through human capital and innovation activities, particularly generated through SMEs are generally the driving force of economic development, are developing options for future competitiveness in the form of new knowledge, and are increasing the efficiency of the economy and its ability to act. Since countries like Finland, Germany, Denmark and Sweden reach highest innovation performance among all EU countries, there are countries like Latvia, Lithuania, Romania, Bulgaria, Poland or Slovakia which drag behind other European countries and rank among the countries with the weakest innovative performance. The aim of this paper is to identify the enablers of innovation in European SMEs by using the concept of intellectual capital. Through statistical analysis we have investigated how knowledge networks, which can be considered as the source of knowledge initiatives in SMEs, contribute to their innovation activities. According to conclusions of our analysis, creating knowledge network, which secure knowledge circulation and spilling over partners consisting of universities, state or local governments and SMEs, will increase knowledge base of the economy of a country, i.e. will grow the innovation activity of enterprises, improve the quality of human resources, research and technology, which are considered as key factors of European competitiveness.

Paper Nr: 46
Title:

Knowledge in Construction Processes

Authors:

Carlo Argiolas, Giulio Concas, Marco di Francesco, Maria Ilaria Lunesu, Filippo Melis, Filippo Eros Pani, Emanuela Quaquero and Daniele Sanna

Abstract: The growing complexity of the construction sector – due to the proliferation of products, techniques, and needs related to side, not secondary, aspects of objects (environmental impact, energy efficiency, durability, safety, etc.) – means that the current management styles in construction processes are no longer appropriate to their context. Therefore, the construction sector faces an inevitable process of growth in which knowledge is an indispensable resource. The purpose of this paper is to show how knowledge associated with construction processes can be represented using Knowledge Management techniques. The analysis of such knowledge uses a mixed top-down and bottom-up approach, which can formalize it and make it ready for easy access and search. The underlying goal is the rational organization of large amounts of data using the knowledge that characterizes the various stages of a construction process. Elementary Products could be the core concepts that can group the objects associated with such process, guiding the management of relevant information and knowledge involved in construction processes. The formalization was used to define a prototype implementation of the Knowledge Management System using DSpace.

Paper Nr: 47
Title:

Verifying the Usefulness of a Classification System of Best Practices

Authors:

Meshari M. S. Alwazae, Erik Perjons and Harald Kjellin

Abstract: Transfer of best practices (BPs) within an organization can significantly enhance knowledge transfer. However, in order to manage a large number of BPs within an organization, there need to be some structure for how to classify the BPs. In this paper, we present a best practice (BP) system for classifying BPs and evaluate how easy the system is to use for classifying best practices. The research approach applied was design science, which is characterized by designing an artifact in this case a BP classification system, and evaluating it. The evaluation was carried out by asking Master’s students to collect two BPs from organizations and subsequently having them classify the BPs according to the BP classification system. They were also asked to motivate their choices during their act of classification. The results of the evaluation are promising: the BP system could be used for classifying BPs since students utilized all possible values of the BP system during the act of classification. Also, it was easy for the students to justify their classifications, which might be interpreted as an ease of using the BP classification system.

Paper Nr: 49
Title:

Diagnosis and Prognosis of Knowledge Management based on k-Workflow, on Conversion and Knowledge Flow - The Case of the National Land Transport Agency in Brazil

Authors:

Luiziana Rezende, Maria Angela Lobão, Joel de Lima Pereira Castro Junior, Luiz Angelo Merino, Soraia Alves Rocha and Carlos Alberto Malcher Bastos

Abstract: This paper presents the main contributions of the Iterative Model for Knowledge Management proposed by Universidade Federal Fluminense (UFF) in cooperation with the Brazilian Agency for Land Transport Regulation (ANTT). The method’s great innovation is to combine to the KM diagnosis and prognosis, the concepts of conversion and knowledge flow, with the application of the 5W1H method and Enterprise Architect (EA) software to integrate the models built, also allowing its graphical representation. The models and products obtained have allowed: to understand the culture of the Agency's current KM; view existing gaps and needs in their knowledge flow construction and in the process of converting knowledge; propose a set of KM practices and tools appropriate to their reality and predict future actions of improvement that impact on the efficiency of the regulatory process.

Paper Nr: 52
Title:

When Measuring Performance Makes the Difference - Quality and Success of a Clinical Knowledge Management Project

Authors:

Brigitte Stroetmann, Alena Leinfelder, Alessandro Ortisi and Okan Ekinci

Abstract: This paper is designed mainly to provide a picture of how the value of Knowledge Management Projects within Siemens Healthcare is assessed and analyzed. Due to the growing number of knowledge and new research areas, especially in medicine, it is essential to provide up to- date information with an impact on the healthcare business. The degree to which the organization effectively uses this information is an indicator of the organizational knowledge management maturity. The main question to be answered is “Which performance indicators should be measured when analyzing the quality and success of a knowledge management project”. We reviewed available literature to validate the performance indicators that show positive outcomes of the projects. Most importantly we want to emphasize how easily these metrics can be implemented into the company’s operational business. We, therefore, recommend web-based surveys and reporting tools that automatically measure and calculate the results. The information should be easy to read and enable effortless performance change monitoring.

Paper Nr: 59
Title:

Customer Satisfaction and Loyalty in Higher Education - A Case Study over a Five-Year Academic Experience

Authors:

Petr Svoboda and Jan Cerny

Abstract: Customer satisfaction and customer loyalty are widely accepted as critical factors in the long-term success of any business that aims at positive word of mouth by customers and attracting them back for further business relationships. This paper deals with student satisfaction and student loyalty in higher education (HE). More specifically, this preliminary study aims at identifying the drivers which have the greatest influence not only on student attraction, but also on student retention and it also evaluates the relationships between satisfaction and loyalty in the course of time. Research data were obtained from 150 undergraduate business students from Prague’s University of Economics’ Faculty of Management, Czech Republic. The outcome of the further research will be a knowledge-based model describing the behaviour of students when changing the individual parameters adjustable by the HE institution’s management. The study will help HE institutions’ managers to better understand the wants and needs of their customers in order to meet their expectations.

Paper Nr: 63
Title:

Modeling Business Decisions and Processes - Which Comes First?

Authors:

Jan Vanthienen and Filip Caron

Abstract: Decisions are often not adequately modeled. They are hardcoded in process models or other representations, but not modeled in a systematic way. Because of this hardcoding or inclusion in other models, organizations often lack the necessary flexibility, maintainability and traceability in their business operations. We propose to first model the structure of the decision. Next, starting from this declarative model, a set of processes are built or derived, which are ultimately evaluated against a set of business criteria. This approach aims to develop a roadmap for the modeling of business processes based on decisions structures, and examines the challenges that arise when such decision structures are eventually transformed into more optimal execution-system geared business processes.

Paper Nr: 64
Title:

Information and Knowledge Sharing in Industrial Clusters - Theoretical Background and a Case Study

Authors:

Karolína Kolerová, Tereza Otčenášková and Vladimír Bureš

Abstract: Information and knowledge sharing represents currently usually not sufficiently utilised source of the competitive advantage. If appropriately managed, this should lead to better performance, higher efficiency and improved cooperation and communication within as well as among organisations. The advantages and disadvantages of information and knowledge sharing are discussed. Based on the semi-structured interviews and subsequent statistical analysis, the researched industrial cluster reveals the real practices and enables the comparison with the theoretical prerequisites. The findings prove the ineffectiveness of the sharing processes. Therefore, particular recommendations and suggestions for the improvements are provided and emphasised.

Paper Nr: 66
Title:

An Analysis of Multi-disciplinary & Inter-agency Collaboration Process - Case Study of a Japanese Community Care Access Center

Authors:

Miki Saijo, Tsutomu Suzuki, Makiko Watanabe and Shishin Kawamoto

Abstract: This study examines the process of collaboration between multi-disciplinary agencies at a Community Care Access Center (CCAC) for elderly care. Using the KJ method, also known as an “affinity diagram”, in two group meetings (before and after CCAC establishment) with practitioners and administrators from 6 agencies in the city of Kakegawa, Japan, 521 comments by agencies (214 from a meeting in 2010 and 307 from a meeting in 2012) were coded into 36 categories. In comparing the comments from the two meetings, the portion of negative comments regarding organization management decreased, while comments on the shared problems of the CCAC, such as difficult cases, user support, effectiveness, and information sharing increased. A multiple correspondence analysis indicated that the 6 agencies shared a greater awareness of issues after the establishment of the CCAC, but the problems pointed out by the agency with nurses providing in-home medical care differed from those of the other agencies. From this, it has become apparent that group meetings and comments analysis before and after launching a CCAC could illustrate the process of multi-disciplinary and inter-agency collaboration.

Paper Nr: 69
Title:

Developing Innovative e-Learning Solutions

Authors:

Marcello Castellano and Francesco Antonio Santangelo

Abstract: Nowadays, the interest in applications of e-learning is becoming more and more meaningful in various social and production areas. There are numerous proposals for new learning solutions mediated by technologies that depart from technological innovations. In this paper a method for development innovative solutions in e-learning applications based on the centrality of the studies of human-computer interaction is proposed. In particular, it explores the concept of usability and proposes a design framework. An application to the construction of an e-learning system is also presented.

Paper Nr: 72
Title:

Learning in an Organisation - Exploring the Nature of Relationships

Authors:

Karin Dessne

Abstract: Learning transpires in the relationships that shape an organisation, and the nature of them influences the characteristics of this learning. To realise learning objectives it is necessary to know how features that influence relationships may be provided and manipulated. The aim of this paper is to present a model of preconditions that contributes to the nature of relationships in an organisation. The focus is to explore preconditions contributing to the informal aspect of relationships. Another aim is to show that these preconditions also influence the formal aspect of relationships. The contribution is a model for studying some crucial preconditions related to learning in an organisation.

Paper Nr: 75
Title:

Semiotic Interoperability - A Critical Step towards Systems Integration

Authors:

Weizi Li, Kecheng Liu and Shixiong Liu

Abstract: Information systems integration becomes critical in enhancing organisational competitiveness through effective use of information resource provided by the whole host of information systems. Information systems integration in its nature is a process of bringing about the capability of communication and information exchange between systems; while interoperability, often as the result of systems integration, is such a capability. However currently there is a lack of theoretical foundation for representation and measure of the interoperability in organisations. Organisational semiotics provides a theoretical foundation for systems interoperability. A notion of ‘semiotic interoperability’ is proposed in this paper as a paradigm, guiding systems integration and measuring degree of interoperability, covering aspects from physical properties, transmission structure of signs, placing emphasis on communicating meaning, intention to social consequence of information.

Paper Nr: 76
Title:

Regional Knowledge Maps - Potentials and Challenges

Authors:

Montserrat Garcia-Alsina, Christian Wartena and Sönke Lieberam-Schmidt

Abstract: Regional knowledge map is a tool recently demanded by some actors in an institutional level to help regional policy and innovation in a territory. Besides, knowledge maps facilitate the interaction between the actors of a territory and the collective learning. This paper reports the work in progress of a research project which objective is to define a methodology to efficiently design territorial knowledge maps, by extracting information of big volumes of data contained in diverse sources of information related to a region. Knowledge maps facilitate management of the intellectual capital in organisations. This paper investigates the value to apply this tool to a territorial region to manage the structures, infrastructures and the resources to enable regional innovation and regional development. Their design involves the identification of information sources that are required to find which knowledge is located in a territory, which actors are involved in innovation, and which is the context to develop this innovation (structures, infrastructures, resources and social capital). This paper summarizes the theoretical background and framework for the design of a methodology for the construction of knowledge maps, and gives an overview of the main challenges for the design of regional knowledge maps.

Paper Nr: 83
Title:

Knowledge Management in Culture - A Flight of Fancy, or a Stroke of Genius?

Authors:

Izabela Stachurska

Abstract: Knowledge management appears to have conquered many areas of business and administration, yet it is not normally associated with cultural institutions. Plausibly, this is owing to the specific nature of art and culture – which at first glance appears to be incompatible with knowledge management as such – and the influence which both of these phenomena exercise on the people who take part in shaping and administering them. The prospect of creating such a system in some area of the cultural sector appears to be rather innovative. The following paper describes the process of applying a knowledge management system within an existing cultural institution, and examines the effects of this undertaking.

Paper Nr: 84
Title:

Assessing Environmental Dimensions for Creativity and Knowledge Creation - What Features of Task, Group and Time do make an Impact on Creativity and Knowledge Creation in a Creative Organization

Authors:

Lina Girdauskiene and Asta Savaneviciene

Abstract: During the recent decade creative organization as a research topic is being analysed actively, but still there is a lack of knowledge how to manage creators trying to gain economic use and realize their creativity. Thus, purpose of the research is to identify what features of environmental dimensions do influence creativity in a creative organization? A qualitative research method, based on scientific analysis and identification of key factors, allowed reveal what features of a task, group and time influence creativity and knowledge creation in a creative organization. The research results show that different features of tasks, group and time make an impact on different employee groups and knowledge type in a creative organization.

Paper Nr: 85
Title:

Managing Knowledge in the Three States of Conceptual Discovery, Prototype Invention & Commercial Innovation

Authors:

Joseph P. Lane and Ritamae M. Lane

Abstract: This position paper explains that knowledge is generated through three related yet distinct methodologies, each codified within standard practices recognized by trained professionals. The outputs from each methodology are embodied in three different states much like the traditional states of matter: gas, liquid, solid. Effective Information Sharing (IS) and Knowledge Management both require a clear understanding of these distinctions and relationships. National policies designed to generating commercial innovations through public investment in the academic sector are particularly vulnerable to problems arising from confounding these methodologies, their outputs and the transitions between states of knowledge.

Posters
Paper Nr: 19
Title:

K-BEST for Supply Chain Knowledge - A System for Knowledge Management in Supply Chains

Authors:

Gabriela Citlalli López Torres and Stephen Eldridge

Abstract: A supply chain is as an important strategic framework because it provides a powerful infrastructure to enable the coordination of practices to meet customers’ requirements. Best practices knowledge in supply chains needs contextualisation to reveal favourable and unfavourable consequences. In order to provide contextualisation, a more formalised and systematic approach to understand practices is required but no suitable existing scheme was identified to represent Supply Chain Knowledge (SCK). This research is focused on the creation of a knowledge management approach to address the structure, contextualisation and control of SCK. The approach adopted combined theoretical knowledge management concepts and supply chain practitioner valuation using three iterative research cycles. The first was focused on research into the structure of SCK. The second was to research into contextualisation of SCK. The third cycle to research into knowledge control processes and evaluated the feasibility of the proposed scheme. Findings were incorporated into a demonstrator tool, which is a web-based software application. This research confirmed the feasibility of the scheme components and suggested further benefits such as self-learning of SCK and that it is both feasible and important to practitioners that an approach, similar to the one proposed, is adopted.

Paper Nr: 23
Title:

Hospital Risk Management using Healthcare Failure Mode and Effects Analysis - A Case Study on Ventilators Whithin an Intensive Care Unit

Authors:

M. Alberto Ibarra-Sánchez, Ana B. Pimentel-Aguilar and Martha R. Ortiz-Posadas

Abstract: The objective of this work was to analyze the potential risks associated to the use of invasive mechanical ventilators located in the intensive-care unit (ICU) of the Institute of Respiratory Diseases from Mexico. The study was addressed by applying the Healthcare Failure Mode and Effects Analysis (HFMEA), identifying possible/potential failure modes and its effects, and determining the severity and the probability of occurrence for each of these failures. We determine the risk score, and if this score was 8 or higher, we proposed a preventive action in order to develop an action plan. We identify six types of risks (electrical, mechanical, due to medical gases, biological, catastrophic and those related to human factor) and 26 potential causes related with these risks. Base on the evidence acquired by the HFMEA, we proposed a contingency plan for those potential causes.

Paper Nr: 27
Title:

Memory Meetings - An Approach to Keep Track of Project Knowledge in Design

Authors:

Nada Matta and Guillaume Ducellier

Abstract: Design projects are cooperative activities in which several actors from several fields work together in order to rich a goal. The challenge is how to keep track of knowledge from daily work in this type of activity. Projects documents are not sufficient to be analysed to extract this type of knowledge. This paper presents techniques to acquire and represent knowledge from design projects. A specific approach has been developed in order to keep track of meetings and to link design rationale to organizations elements and to results of a project. This approach has been integrated to designers’ environment using Product Life Cycle Tool.

Paper Nr: 35
Title:

Decision Support by Handling Experience Feedback of Crisis Situations

Authors:

Mohamed Sediri, Nada Matta, Sophie Loriette and Alain Hugerot

Abstract: The medical services have a key role when the crisis endangers lives. The surprising events and the time pressure render the decisions more crucial and interventions become more complex. A lot of progress has been made about this issue, such as improving emergency services in hospitals and establishing cell crises, defining general and specific plans of intervention and ministerial circulars awareness to deal with most common threats. But, challenges of optimality, decisions speed, and interventions effectiveness are still present. These problems have, in general, three issues; communication, coordination and loss of information. We present in this paper our results related to the definition of structure and interfaces in order to handle experience of crisis management. The aim is to define a decision making environment based on the emergency experience feedback (Experience representation and use).

Paper Nr: 39
Title:

Diagnosis of the Use of Web 2.0 Tools in the Portuguese Financial Institutions

Authors:

César Sousa and Paula Morais

Abstract: Web 2.0 tools helps enterprises to increase innovation. Many organizations seek this kind of tools so they can be competitive in the global world we live today. The Portuguese Financial sector has been very competitive and has used innovation to leverage over competitors. Considering the potential for innovation associated with Web 2.0 and the innovation interest of the sector, it's very relevant to diagnose the level of use of Knowledge Management practices and the adoption of Web 2.0 tools in this sector. This article presents the results of a study aiming to diagnose the level of use of Knowledge Management practices and the adoption of Web 2.0 tools by Portuguese Banks. The study was conducted through a survey sent to all institutions listed in the Portuguese Banking Association, specifically to 26 banks. With a 15.38% success rate of answers it was possible to infer that in Portugal Knowledge Management practices are present in the Banking sector, as well as the use of Web 2.0 tools, although not with a homogeneous presence.

Paper Nr: 54
Title:

Modelling of Information Flows in the Business Administration Realm - The Research Perspective

Authors:

Vladimír Bureš

Abstract: The main objective of information management is to ensure that valuable information is acquired and exploited to its fullest extent. From the research perspective, the information management constitutes currently a global and actual research topic. The main research construct of this paper is the information flow, since attention paid to understanding of information flow patterns or principles represents the area in which significant research results can be anticipated, for theoretical explanation is mostly linked to the realm of technical systems. The main objective of this discussion paper is to briefly review existing research results in this domain, identify the main gaps, and suggest project-based approach that can be discussed, scrutinised and consequently implemented. The research proposal is based on the mixed research methodology, which consists in the phenomenological research, the Grounded Theory, the replication multiple case-study, and system dynamics and multi-agent modelling.

Paper Nr: 60
Title:

Relations between Information Literacy and Knowledge Generation in Innovation Teams - A Four Dimensional Perspective

Authors:

Thais Elaine Vick and Marcelo Seido Nagano

Abstract: The purpose of this study is to investigate how the skills related to Information Literacy (IL) influence the work of innovation project teams, while they create knowledge. As the main contribution, this research aims to propose a model of four dimensions concerning the resulting relationships between the knowledge created by the teams and the IL competences that influence its creation. These dimensions are intended to assist the process of team formation. Twelve project teams selected to comprise the study are part of the university-company Cooperation Research Partnership for Technological Innovation (PITE) from the Foundation for Research Support of the State of Sao Paulo (FAPESP) in Brazil. As a qualitative technique of data analysis, the categorical content analysis is used. To construct the dimensions, the potential relationships between the IL competences and the SECI model of knowledge generation are analyzed. The choice of this subject is justified by the lack of empirical research with particular treatment to each of the modes of knowledge conversion, as well as by the fact that the key to understanding the successes and failures in knowledge creation by innovative teams is to identify and evaluate preconditions, needed for the effort to flourish.

Paper Nr: 62
Title:

Towards Unification of Requirements Engineering Approaches using Semantics-based Process

Authors:

Imed Eddine Saidi, Taoufiq Dkaki, Nacer Eddine Zarour and Pierre-Jean Charrel

Abstract: In Requirements Engineering, there exist different kinds of approaches such as goal-oriented, viewpoint-oriented and scenario-oriented approaches to specify companies’ needs. These companies use these different approaches to elicit, specify, analyse and validate their requirements in different contexts. The globalization and the rapid development of information technologies sometimes require companies to work together in order to achieve common objectives as quickly as possible. In this paper, we propose a unified requirements engineering meta-model which allows cooperation in the requirements engineering process between heterogeneous systems. This meta-model is based on the abstraction of different kinds of approaches to benefit from all advantages that already exist in the other requirements engineering approaches while taking into account interoperability.

Paper Nr: 65
Title:

Modelling Complexity of Economic System with Multi-Agent Systems

Authors:

Pavel Čech, Petr Tučník, Vladimír Bureš and Martina Husáková

Abstract: Agent-based computational economics (ACE) is a multidisciplinary area using the agent-based approach for deeper understanding of economic phenomena occurring in the micro or macro-level. This paper investigates the application of multi-agent systems for modelling and simulation of virtual economy for research of self-organizing principles and adaptability of economic subjects. The proposed agent-based model uses four basic types of autonomous agents. Each one is responsible for crucial activity (consuming, production, mining, transporting) ensuring existence of the modelled virtual economy. Presented model is simplified in several aspects, for example banking operations or activities of government are not included in the model, but the model provides useful basis for the research of economic processes and progress of the city of Hradec Králové.

Paper Nr: 67
Title:

A Semantic Model for Small and Medium-sized Enterprises to Support Organizational Learning

Authors:

Ala Atrash, Marie-Hélène Abel and Claude Moulin

Abstract: Many efforts have been made in the last two decades to manage knowledge in organizations, especially tacit knowledge which is difficult to transfer to others as contrary to explicit knowledge. Organizational learning plays a great role in capitalizing such expertise in organizations. Large enterprises can spend high budgets on the organizational learning process which is not the case in Small and Medium-sized Enterprises (SMEs) where organizational learning is not supported due to the missing of standardized and codified technical supports. So there is a special need for SMEs to organize their knowledge and to facilitate the access of information. In this paper, we present the Organizational learning and its specifications in SMEs. We also present TOVE and Enterprise projects from which we defined a semantic model specially dedicated to SMEs. We explain the choice of the MEMORAe organizational memory platform to manage knowledge in SMEs.

Paper Nr: 70
Title:

Preservation and Redeployment of Sensor Acquisition Processes from a Dam Safety Information System

Authors:

Anja Bachmann, Martin Alexander Neumann, Hossein Miri, José Barateiro, Gonçalo Antunes and Artur Caetano

Abstract: There is a growing demand for digital preservation of, not only static objects and files, e.g. text documents and images, but also dynamic objects and whole processes, such as interactive media and entire business and scientific processes. This paper investigates the problem of digitally preserving monitoring processes of a dam safety information system. Monitoring processes are a crucial element in ensuring structural safety; the interpretation of the past data produced by such processes as well as the prediction of potential future behaviour facilitates an earlier detection of possible dam failure. After a successful preservation performance, relevant data can be used or re-produced without the need for the original system to still exist; merely by re-playing the preserved information and data. This enables several possibilities in the scope of a water dam system. The retracing of former situations and structural behaviour decades later is one of them. Furthermore, the interpretation of past data and subsequent prediction of future behaviour that could facilitate an earlier detection of a fault or possible dam failure. This work presents a methodology for preserving the obtained sensor data (readings, measurements, and meta-data) from a dam safety information system, whose involved processes include: data acquisition, the preservation process itself, and the re-playing and redeployment of the preserved data.

Paper Nr: 74
Title:

Public Transportation on River Tagus

Authors:

Patrick Ștefănescu, Duarte Pedro de Sousa Tavares, Marian Mocan and Werner Ștefănescu

Abstract: Finding new ways for traveling at a high commercial speed, comfortable, safe, cheap and preserving as much as possible the environment by using less fuel is the new challenge for the public transport operators that run their business in the 21st century. One of the alternatives for the passengers that are using public transportation vehicles is to travel using water buses or ferries. The paper presents the five public transportation routes on water that connects Lisbon with the other cities nearby. It is presented the entire boat fleet used by the local transport operator Transtejo and Soflusa. The article is focused on finding solutions for a particularly transport route that is Barreiro-Terreiro do Paço. The problem consists of using boats having a capacity of 600 passengers out of rush hour leading to half loaded boats. Using boats with a capacity of 500 passengers out of rush hour will have a high impact for the transport operator, passengers and environment as it will be showed in the paper. The paper is structured as follow: introduction, data regarding routes and boat fleet, case study route Barreiro-Terreiro do Paço, fuel consumption simulation, solutions for the problem, conclusions and further research, acknowledgment, reference list.

Paper Nr: 77
Title:

Managing Information and Knowledge - A Proposal Methodology for Building an Integrated Model based on Information Assets Identification

Authors:

Carlos Alberto Malcher Bastos, Ana Cristina Martins Bruno, Anilton Salles Garcia, Luiziana Silveira de Rezende, Marco Antonio Farah Caldas, Maria Luiza d´Almeida Sanchez and Sérgio José Mecena da Silva Filho

Abstract: This paper aims to present and discuss a methodology for building an integrated model for information and knowledge management, based on the identification of strategic information assets (IA). It begins with the collection of best practices and benchmarks and the analysis of internal documentation, including the organization mission and vision statements, to then identify strategic information assets that give business support. During field visits and structured interviews for collecting information, information assets are analyzed and partial formal models are then produced. Those models are gradually consolidated into an integrated model. The adopted modelling techniques include: definition of business requirements; development of business use cases and an information model; the representation of information flows; and the identification of knowledge, skills and professionals. The ontology model is used to clarify concepts definitions in this domain. The methodology includes current situation analysis (as is), identification of gaps and the proposal of improvements, which are all reflected in the desired situation models (to be). Project innovation lies, mainly, in the use of IAs and the combination of complex elements to build a unique model that integrates information management and knowledge management components in the same framework.