KMIS 2014 Abstracts


Full Papers
Paper Nr: 23
Title:

Transactive Memory System in Clusters - The Knowledge Management Platform Experience

Authors:

Pascal Amandine and Thomas Catherine

Abstract: Clusters produce social and cognitive proximities that support knowledge flows and combination. As such, clusters affect both members’ motivation to engage in collective knowledge creation processes and their ability to identify actors’ expertise and then to exchange and combine distributed pieces of knowledge. In other words, social and cognitive interactions within a cluster should affect the development of Transactive Memory Systems (TMS). This paper proposes to extend the TMS concept at the cluster level. Based on an integrative design science methodology, this paper makes theoretical contributions on how a TMS within a cluster functions with the assistance of social interactions and information technologies. The study builds on the design of a semantic web service of competencies within the Sophia Antipolis telecom cluster. This study provides empirical support to the potential benefits of the TMS approach at the cluster level and specifically the ability of an IT to support the development of an effective TMS in a cluster.

Paper Nr: 24
Title:

Knowledge Management Problems in Healthcare - A Case Study based on the Grounded Theory

Authors:

Erja Mustonen-Ollila, Helvi Nyerwanire and Antti Valpas

Abstract: Knowledge management describes how information communication technology systems are applied to support knowledge creation, as well as in the capturing, organization, access, and use of an organization’s intellectual capital. This paper investigates knowledge management problems in healthcare. The major conclusions regarding the problems identified are: access to patient data in ICT systems or lack of data, complex medical data, and problems in saving data to ICT systems; ICT system integration, architecture, cost and regulations by political decisions and knowledge transfer problems; tacit knowledge missing in ICT systems; communication and communication barriers between primary and special healthcare; ICT security and trust problems; negative attitude or limited support from "peers" or superiors; patients’ resistance to recommendations; physicians’ stress and control-sharing problems, too short time in the policlinic to search for patient information, limited personnel resources, and work pressure. A conceptual framework of knowledge management is developed by the Grounded Theory approach. The data validates past studies, and reveals relationships between categories. The relationships between the knowledge management categories enhance confidence in the validity of the categories and relationships, and expand the emerging theory.

Paper Nr: 29
Title:

Cooperative Knowledge Discovery in Design Projects

Authors:

Xinghang Matta, Nada Matta and Guillaume Ducellier

Abstract: As concurrent design has changed the landscape of design project management, knowledge management method is introduced in this field to enhance learning in an organization. However, new challenges arise for knowledge management in concurrent design projects: knowledge has changed from domain expert knowledge to organizational cooperative knowledge; simple knowledge conceptualization is not sufficient to represent interactions between concepts. Therefore, aims for these challenges, a new cooperative knowledge discovery method based on semantic networks by classification on concept interactions is proposed.

Paper Nr: 30
Title:

Role-Driven Knowledge Management Implementation - Lessons Learned

Authors:

Alexander Smirnov and Nikolay Shilov

Abstract: Today, companies have to deeply transform both their product development structure and the structure of their business processes. Knowledge management has shown its efficient applicability in this area. However, implementation of such complex changes in large companies faces many difficulties. The paper presents lessons learned from implementing knowledge management in two collaboration experiences with industrial partners. The role-based knowledge management approach used in these collaboration experiences is described. It relies on the ontological knowledge representation for its sharing and considers the workflows from perspectives of different roles. The major steps of the approach are described. The observations made during the implementation of the approach address problems related to the implementation and generic principles that helped to overcome the problems.

Paper Nr: 41
Title:

Research Change in Transition

Authors:

Augusta Maria Paci, Cecilia Bartolucci, Cecilia Lalle and Francesco Tampieri

Abstract: This paper presents the process of managing the knowledge of the intellectual capital of research organizations. This KMIS is dealt by an integrative perspective for a dynamic framework. The focus is given to three decisive components-communication, navigation and multicontact relationship that represent the current ‘open nature’ of knowledge. This perspective increases, through KM, the role of intellectual capital keeping value in a transition towards research change. Foresight thinking represents an enabler to drive this change in public research organization and Science & Technology Foresight Project and Horizon Scanning, as practice perspectives, are reported in this paper. They have an inclusive and engaging nature based on a participatory process with a bottom-up approach and represent concrete actions enabling the research intellectual capital to move fast toward a research change transition considering cross-cutting aspects for increasing impacts related to technological developments. The monitor of constraints and barriers helps to identify short term issues to be assessed and overcome for success of the undertaking.

Paper Nr: 63
Title:

An Ontology Roadmap for Crowdsourcing Innovation Intermediaries

Authors:

Cândida Silva and Isabel Ramos

Abstract: Ontologies have proliferated in the last years, essentially justified by the need of achieving a consensus in the multiple representations of reality inside computers, and therefore the accomplishment of interoperability between machines and systems. Ontologies provide an explicit conceptualization that describes the semantics of the data. Crowdsourcing innovation intermediaries are organizations that mediate the communication and relationship between companies that aspire to solve some problem or to take advantage of any business opportunity with a crowd that is prone to give ideas based on their knowledge, experience and wisdom, taking advantage of web 2.0 tools. Various ontologies have emerged, but at the best of our knowledge, there isn’t any ontology that represents the entire process of intermediation of crowdsourcing innovation. In this paper we present an ontology roadmap for developing crowdsourcing innovation ontology of the intermediation process. Over the years, several authors have proposed some distinct methodologies, by different proposals of combining practices, activities, languages, according to the project they were involved in. We start making a literature review on ontology building, and analyse and compare ontologies that propose the development from scratch with the ones that propose reusing other ontologies. We also review enterprise and innovation ontologies known in literature. Finally, are presented the criteria for selecting the methodology and the roadmap for building crowdsourcing innovation intermediary ontology.

Paper Nr: 64
Title:

“Made with Knowledge” - Disentangling the IT Knowledge Artifact by a Qualitative Literature Review

Authors:

Federico Cabitza and Angela Locoro

Abstract: Knowledge Artifact (KA) is an analytical construct by which analysts, researchers and designers from different disciplines usually denote those material objects that in organizations regard the creation, use, sharing and representation of knowledge. This paper aims to fill a gap in the existing literature by providing a conceptual framework for the interpretation of the heterogeneous contributions on this concept in the specialist literature. From our survey of the main contributions to the definition of this concept, we outline a spectrum of stances laying between two theoretical extremes: we denote one pole “representational”, as it is grounded on the idea that knowledge can be an “object per se”; and the other pole “socially situated”, as it builds on the viewpoint seeing knowledge as a social practice, that is an epiphenomenon of a situated, context-dependent and performative interaction of human actors through and with “objects of knowing”. In proposing a unifying model to gather complementary dimensions of knowledge together, our aim is to shed light on the multiple ways these ideas can inform the “reification” of knowledge into particular IT artifacts, which we call IT Knowledge Artifact (ITKA), and on how seemingly irreconcilable positions can contribute in the design of these computational artifact supporting knowledge work in organizations.

Paper Nr: 77
Title:

Information Flow Modeling. A Tool to Support the Integrated Management of Information and Knowledge

Authors:

Carlos Alberto Malcher Bastos, Monica Rodrigues Moreira, Ana Cristina Martins Bruno, Sérgio Mecena Filho and José Rodrigues de Farias Filho

Abstract: This paper discusses the importance of information flows in information management context and presents methodological aspects and a summary of information flow modeling results, part of Knowledge and Information Management Model (KIMM), a proposal developed and applied in the regulatory agency for land transport sector in Brazil. In order to achieve proposed objectives, this paper presents a brief background of KIMM project and the concepts and definitions formalization used such as: information assets, information flows and information life cycle. Aspects such as the characteristics of good information aligned to organizational characterization were also considered in the concepts and definitions section and how it was applied in information flow methodology modeling. The results indicated that the information flows are an important diagnostic tool for the evaluation of the organizational information management status and the basis for the proposition of other models such as knowledge management.

Paper Nr: 78
Title:

Knowledge Creation in Technology Evaluation of 4-Wheel Electric Power Assisted Bicycle for Frail Elderly Persons - A Case Study of a Salutogenic Device in Healthcare Facilities in Japan

Authors:

Miki Saijo, Makiko Watanabe, Sanae Aoshima, Norihiro Oda, Satoshi Matsumoto and Shishin Kawamoto

Abstract: As societies age, it is anticipated that we will see a sudden increase in the number of frail elderly persons. New assisted-technology (AT) devices to facilitate the activities of daily life (ADL), especially of walking, are essential for the healthy life of these people. However, frail elderly people suffer a variety of physical and mental weaknesses that tend to hinder their ability to make use of AT devices in the intended manner. Because of this, it is important that new AT devices undergo technology evaluation within the context in which they are to be used, but there is very little research in this area. In this study, frail elderly people in Japanese daycare centers and rehabilitation facilities were given a 4-wheel, power-assisted bicycle, called a “Life Walker” (LW), to ride, and technology evaluations were carried out based on functionality, usability, and experience as perceived by the frail elderly riders. The LW is considered to be best suited for those age 75 and older assessed at level 1 to 3 under Japan’s long-term care insurance program, but the data for the 61 people at the rehabilitation facility who tried out the bicycle under the supervision of a resident physical therapist (PT), indicated that there was considerable individual deviation on the continued use of the AT device. The LW is also meant to enable frail elderly users who have difficulty walking to go outside and enjoy themselves more. It was found, however, that this effect was achieved only when the physical therapist intervened, gave encouragement, adjusted the bicycle settings as needed for the user, and otherwise created new knowledge. It was also found that in order for this kind of knowledge creation to take place, the bicycle must be used in an appropriate setting, the user needs to have a proactive attitude, and organizational support to ensure that therapists are appropriately assigned is necessary.

Short Papers
Paper Nr: 17
Title:

Digital Governance and Collaborative Strategies for Improving Service Quality

Authors:

Michael E. Milakovich

Abstract: This paper explores changes in traditional political linkages and argues for greater use of a collaborative model (Figure 2) for achieving citizen access with information communication technologies (ICTs). There is substantial evidence that a ‘paradigm’ shift from bureaucracy-driven electronic to collaborative digital governance is taking place. Common factors which encourage or limit adoption of ICTs by governmental agencies include public administrators’ distrust of non-professionals, government officials’ fear of loss of control, lack of sufficient funding. Prospects for the future expansion of digital governance to deliver higher quality less costly government services in the current strict fiscal environment are assessed. The paper highlights case studies of emerging applications in selected cities and states where advanced ICT applications are being used to achieve operating efficiencies, program effectiveness, and productivity. Examples are given which can serve as ‘benchmarks’ for collaborative reforms. Digital governance strategies can promote both the politics and performance management potential for technological collaboration well as improve access to and satisfaction with government services. Emerging collaborative relationships among governments and public as well as private agencies not only result in a more efficient service delivery, but also lead to more accountable and interoperable administrative structure.

Paper Nr: 19
Title:

A Tutoring Rule Selection Method for Case-based e-Learning by Multi-class Support Vector Machine

Authors:

Daichi Hisakane, Minami Otsuki, Masaki Samejima and Norihisa Komoda

Abstract: We develop an intelligent tutoring system on learners’ answers to problems that are dealt with in case-based e-learning. A facilitator instantiates answers and tutoring advice as a tutoring rule preliminary, and the system automatically identifies an appropriate instantiated answer which corresponds to the input sentence of an answer from the learner. Although various kinds of tutoring rules are given on a certain problem, the instantiated answers are very similar to each other among tutoring rules, even if tutoring rules are different. So the input sentence is similar to the wrong instantiated answer of the tutoring rule, which makes it difficult to select the tutoring rule correctly. The proposed method selects the tutoring rule for the input sentence by machine learning of selecting the tutoring rules with the multi-class SVM(Support Vector Machine). The multi-class SVM, consisting of multiple binary classifiers, can output various tutoring rules identified as corresponding to one input sentence. In order to identify one correct tutoring rule, the proposed method introduces confidence on each identification result and integrates the results. The proposed method improves accuracy of selecting tutoring rules by 17% compared to the similarity-based selection method of tutoring rules.

Paper Nr: 20
Title:

A Visualization System of Discussion Structure in Case Method Learning

Authors:

Daichi Hisakane and Masaki Samejima

Abstract: In the case method learning to develop learners’ problem-solving skills, an instructor plays a role on the facilitation of the discussion. As one of facilitators’ techniques to support learners’ discussion, visualization of discussion structure based on graph representation is often used. Automatic visualization of the discussion structure without the facilitator will contribute to expanding the learning opportunities for learners. So we propose a visualization system of the discussion structure by a graph representation with nodes and links through speech recognition of learners’ voice. The proposed method improves the conventional method to visualize discussion structure by considering the relation in the sequence of learners’ opinions.

Paper Nr: 22
Title:

Reference Ontologies for Global Production Networks

Authors:

Esmond Neil Urwin, Claire Palmer, Anne-Françoise Cutting-Decelle, Francisco Sánchez Cid, José Miguel Pinazo-Sánchez, Sonja Pajkovska-Goceva and Robert Young

Abstract: The development and utilisation of flexible, reconfigurable Global Production Network organisations presents issues for the sharing and reuse of information and knowledge between systems and domains. The research approach put forward in this paper posits that manufacturing reference ontologies can provide the necessary underlying flexibility in a semantic-base to support interoperability. Moreover for that to be of real value to industry it needs to be commonly applicable across the breadth of manufacturing business and therefore be offered as a standard.

Paper Nr: 37
Title:

Challenges and Directions for Knowledge Management in Networks of Aligned Ontologies

Authors:

Seremeti Lambrini and Kameas Achilles

Abstract: Next generation Semantic Web applications have to deal with the real world scenarios of heterogeneous and distributed knowledge in which collaboration based on knowledge is required. Knowledge is encoded in semantically rich structures, namely ontologies, while simultaneously, semantic links, that is, alignments are needed for their successful collaboration. The dynamic unification of a set of ontologies linked by alignments comprises a network of aligned ontologies. This paper presents some theoretical issues related to the area of networks of aligned ontologies, aiming at improving practical research directions. More specifically, we consider here the need, challenges and some guidelines for knowledge representation, management and propagation within networks of aligned ontologies.

Paper Nr: 43
Title:

A Tool for Monitoring of YouTube Content

Authors:

Intzar Ali Lashari and Uffe Kock Wiil

Abstract: The expansion in use of social media has been very significant in the past decade. It has become a topic of interest for many researchers to find the most connected people, the most influential people, etc. in social media for various purposes. However, collection and monitoring of data in abundance from social media is difficult. This paper describes a new tool that can collect, monitor, and mine data from YouTube. The tool is part of a larger framework aimed at monitoring various social media including Facebook, Twitter, and YouTube. A specific case focusing on “Islamic Jihad Holy War” demonstrates the features of the tool.

Paper Nr: 48
Title:

Discovering Problem-Solving Knowledge in Business Emails - Traceability in Software Design Using Computer Mediated Communication

Authors:

Rauscher Francois, Nada Matta and Atifi Hassan

Abstract: This article addresses issues related to problem solving knowledge detection in business emails. The objective is to discover if there are traces of knowledge left in emails and how to detect it. Finding patterns and structure of interest in emails corpora is a difficult task, but it is a necessity for companies in order to keep traces and learn lessons from previous projects. Especially in software development project that can be very costly and time consuming. In this paper, we present a general method for discovering problem solving requests in professional emails using mixed techniques from pragmatics analysis and knowledge engineering. This study takes place in the project memory work aiming at the traceability and structuration of knowledge in daily business environment.

Paper Nr: 49
Title:

Where Did I(T) Put It? - A Holistic Solution to the Automatic Construction of Topic Trees for Navigation

Authors:

Hans Friedrich Witschel, Barbara Thönssen and Jonas Lutz

Abstract: Managing information based on hierarchical structures is prevailing, be it by storing documents physically in a file structure like MS explorer or virtually in topic trees as in many web applications. The problem is that the structure evolves over time, created individually and hence reflecting individual opinions of how information objects should be grouped. This leads to time consuming searches and error prone retrieval results since relevant documents might be stored elsewhere. Our approach aims at solving the problem by replacing or complementing the manually created navigation structures by automatically created ones. We consider existing approaches for clustering and labelling and focus on yet unrewarding aspects like having information objects in inner nodes (as it is common in folder hierarchies) and cognitively adequate labelling for textual and non-textual resources. Evaluation was done by knowledge experts based on a comparison of retrieval time for finding given documents in manually and automatic generated information structures and showed the advantage of automatically created topic trees.

Paper Nr: 50
Title:

Determining and Evaluating the Benefits of KM Tool Support for SME

Authors:

Ulrike Borchardt, Jörn Reck and Birger Lantow

Abstract: Though knowledge management (KM) and knowledge management systems (KMS) have been well established in organizations the question on how to evaluate the benefits to be gained from the use of such systems is still not finally resolved. Based on a complete case study showing how a KMS was introduced in a knowledge-intensive small enterprise in Germany this paper illustrates the operationalization of the KMS success model of (Jennex, Olfman, 2006) for its use in a SME. It shows the difficulties arising from the use of the model as well as the shortcomings during the implementation process which further was directed at determining a suitable KMS by addressing the knowledge services as introduced in the KMS architecture by Maier (Maier, 2007). Therewith two complex models generated in the field of KMS are transferred into practical application and discussed in the context of a SME which is part of our framework for the value-oriented decision support on KMS support for SME.

Paper Nr: 51
Title:

Should I Be Aware of the Information of Other Actors - Transversal Communication in Crisis Management

Authors:

Amina Saoutal, Nada Matta and Jean-Pierre Cahier

Abstract: In crisis management, multi-organizations are involved to deal with the events; however these services encounter several problems that make the transversal communication and information sharing very hard, with an ineffective mutual awareness during crisis response. Whereas, among the factors for crisis management success, figures prominently mutual awareness and awareness information, this requires effective interaction of the relevant information between emergency actors. But in the reality this communication is ineffective and influences the decision making. Thus, to support emergency response, enhance “awareness information” and transversal communication between different emergency actors, our contribution in this paper is to understand the organizations involved in emergency response and analyse the communication between actors. Thus we study at first, the vertical and the transversal communication in inter/intra emergency organizations. Second, we highlight and analyse the root causes of communication problems that actors encounter in operating level. Third, we classify by category the major information needed in emergency response and finally, we present the dependency between awareness information and actions achievement.

Paper Nr: 54
Title:

Unsupervised Twitter Sentiment Classification

Authors:

Mihaela Dinsoreanu and Andrei Bacu

Abstract: Sentiment classification is not a new topic but data sources having different characteristics require customized methods to exploit the hidden existing semantic while minimizing the noise and irrelevant information. Twitter represents a huge pool of data having specific features. We propose therefore an unsupervised, domain-independent approach, for sentiment classification on Twitter. The proposed approach integrates NLP techniques, Word Sense Disambiguation and unsupervised rule-based classification. The method is able to differentiate between positive, negative, and objective (neutral) polarities for every word, given the context in which it occurs. Finally, the overall tweet polarity decision is taken by our proposed rule-based classifier. We performed a comparative evaluation of our method on four public datasets specialized for this task and the experimental results obtained are very good compared to other state-of-the-art methods, considering that our classifier does not use any training corpus.

Paper Nr: 58
Title:

Supporting Organizational Learning with Collaborative Annotation

Authors:

Ala Atrash, Marie-Hélène Abel and Claude Moulin

Abstract: Many research studies have shown that the organizational learning is a key factor that contributes to the well being of the organization. The process of organizational learning is affected by the collaborative annotation which plays an important role in it. However, current collaborative annotation platforms have a common limitation which is the restricted ability to share, index, retrieve annotations as any other information resource (e.g a document). In this paper, we define the annotation and we indicate how it becomes collaborative. We present an original semantic model (MEMORAe-core 2) for collaboration and information sharing and we show how the annotation is modeled as information resource. We present a web platform (MEMORAe) that uses this semantic model. A use case for the use of this platform within small and medium sized enterprise is also detailed. Within this work, our objective is to support the organizational learning by concentrating on the exchange of ideas by means of the collaborative annotation.

Paper Nr: 61
Title:

Real-Time Data Mining Models for Predicting Length of Stay in Intensive Care Units

Authors:

Rui Veloso, Filipe Portela, Manuel Filipe Santos, Álvaro Silva, Fernando Rua, António Abelha and José Machado

Abstract: Nowadays the efficiency of costs and resources planning in hospitals embody a critical role in the management of these units. Length Of Stay (LOS) is a good metric when the goal is to decrease costs and to optimize resources. In Intensive Care Units (ICU) optimization assumes even a greater importance derived from the high costs associated to inpatients. This study presents two data mining approaches to predict LOS in an ICU. The first approach considered the admission variables and some other physiologic variables collected during the first 24 hours of inpatient. The second approach considered admission data and supplementary clinical data of the patient (vital signs and laboratory results) collected in real-time. The results achieved in the first approach are very poor (accuracy of 73 %). However, when the prediction is made using the data collected in real-time, the results are very interesting (sensitivity of 96.104%). The models induced in second experiment are sensitive to the patient clinical situation and can predict LOS according to the monitored variables. Models for predicting LOS at admission are not suited to the ICU particularities. Alternatively, they should be induced in real-time, using online-learning and considering the most recent patient condition when the model is induced.

Paper Nr: 69
Title:

Knowledge Management Problems in Hospital Work - A Case Study on Experiences in the Obstetrics and Gynaecology Department

Authors:

Helvi Nyerwanire, Erja Mustonen-Ollila, Antti Valpas and Jukka Heikkonen

Abstract: In this in-depth case study, nine interviews were carried out to investigate knowledge management problems in one healthcare department in a hospital. Based on the Grounded Theory approach, we discovered six thematic knowledge management problem categories: Patient, Patient Data, Physician, Midwife, ICT Systems and Medical Equipment. Each thematic category was further decomposed into multiple items (traits) ranging from 3 to 18 items.

Paper Nr: 73
Title:

Towards a Recommender System from Semantic Traces for Decision Aid

Authors:

Ning Wang, Marie-Hélène Abel, Jean-Paul Barthès and Elsa Negre

Abstract: Collaboration allows integrating intellectual resources and knowledge from all participants in order to achieve individual or collective goals. With the help of informational environments, we can better organize, realize and record collaboration. During interactions among users in such environments, each activity produces a set of traces. Such traces are recorded and classified, based on a model of traces and can be exploited to improve collaboration. In this article, we propose a semantic model of traces and analyze classified traces by means of TF-IDF. We exploit the results to offer users recommendations and decision aid.

Paper Nr: 74
Title:

A First Step in Improving the Requirements Engineering Process by Using the Knowledge Management Perspective - Case Study from French Public Institute

Authors:

Malika Grim-Yefsah

Abstract: This paper argues that requirements engineering (RE) process is vital and key of success of an Information Systems Development (ISD). In French public institute, ISD project is produced by service provider and internal team. During this project, relevant context aspects are neglected. One aspect is incorrect and incomplete requirements specification. So the challenge is how to effectively transfer knowledge-related requirements from internal team to service provider. In this paper, first, we describe the state of practice of RE in a French public institute. Second, we describe who we address the requirements engineering from the perspective of knowledge management (KM). Finally, we discuss challenges knowledge transfer in RE process.

Paper Nr: 75
Title:

Small Data to Big Data - The Information Systems (IS) Continuum

Authors:

Ciara Heavin, Mary Daly and Frederic Adam

Abstract: Since the beginning of the 20th century and the emergence of modern business, organisations large and small have increasingly struggled to get to grips with the rising tide of their critical data. This led to a period during the 1970s and 1980s where much focus was directed towards managing information as a specific activity, increasingly carried out by experts. The 1990s brought the notion of knowledge management (KM), the knowledge organisation and subsequently the knowledge society. However since the turn of the decade, IS researchers have again turned their attention to the specific issue of dealing with unprecedented volumes of data. This new tidal wave has been referred to as ‘Big Data’ – large volumes of data amassed for organisations, requiring extensive storage, management, processing and analytic capabilities. Through a review of seminal literature, this paper proposes an Information Systems (IS) continuum defined primarily as a factor of time, phenomenological focus and developments in technology which conceptualises Big Data as a natural extension of the data, information and knowledge continuum. Based on this proposal, the paper considers the implications of this formalisation for IS researchers.

Paper Nr: 81
Title:

Mind-of-the-Product - At the Heart of GRC Knowledge Integration

Authors:

Eleanor Doyle and Damien McGovern

Abstract: The organisational capacities to absorb, adapt and reconfigure resources in response to market challenges, regulatory reform and complex stakeholders and their expectations is necessary to achieve the strategic growth businesses need. Through the Mind-of-the Product (MotP) concept we outline how the variety of targets demanding business attention can cohere to support innovation grounded in compliance-centred processes. The MotP is developed as a foundational leadership concept for integrating organisational knowing, innovation and knowledge management.

Paper Nr: 83
Title:

Classification and Indexing of Web Content Based on a Model of Semantic Social Bookmarking

Authors:

Antonello Angius, Giulio Concas, Dino Manca, Filippo Eros Pani and Georgia Sanna

Abstract: One of the key challenges in Information Technology is finding a way to organize the knowledge present on the Web. This led to years of research on the integration of information, on the Semantic Web and related technologies. Information Search and Retrieval from the Web occur through a process of content disambiguation and search engines use algorithms and software agents in order to meet the needs of users and advertising buyers. Ex-post analytical agents and tools are becoming more pervasive, so much to cause increasing problems of privacy. Our work proposes an innovative approach of content disambiguation that overturns the ex-post semantic analysis of contents, because it deals with an ex-ante classification conducted on two axes: vertical one (hierarchical and taxonomic axis) and horizontal one (folksonomic axis through tags or keywords). This method, which is based on the logic of social bookmarking and focuses on semantic tagging, represents a new frontier in information architecture because it introduces a new way of classification made by people using keywords that have a specific lexical and semantic value. This approach will allow people to create a knowledge base of Web contents characterized by a precise semantic definition.

Paper Nr: 85
Title:

The Concept of Team Transactive Memory Systems - Developing an Extended Model for Organizational Contexts

Authors:

Volker Wagner

Abstract: There is an ongoing research debate about how to conceptualize transactive memory systems and how they can potentially influence team performance in organizational contexts. Current research mostly seems to focus on the meta-knowledge about the team’s expertise distribution in combination with the transactive processes for encoding, storage, and retrieval of information. However, there is still confusion about the interrelations between different components of transactive memory systems. We discuss current issues and develop an extended model of team transactive memory systems which integrates shared task representations and interrelations between individual components to explain how and why teams manage knowledge for a specific task.

Paper Nr: 88
Title:

Team Collaboration and Competition - Leadership Issue of Knowledge Management

Authors:

Houn-Gee Chen

Abstract: Recent research suggests that there are two distinct behavioural components of leadership: 1) those targeted at influencing the group as a whole (group-focused); and 2) those aimed at individual group members (individual-focused). Differentiated individual-focused leadership occurs when leader exhibits varying levels of individual-focused leadership behaviour across different group members. This research examines the unique influences of group-focused empowering leadership and differentiated individual-focused empowering leadership on RandD team’s processes and team effectiveness. Using data from 54 RandD teams, we found that group-focused empowering leadership is strongly related to intra-team collaboration, which in turn substantially benefits both team creativity and performance. Differentiated individual-focused empowering leadership, however, leads to intra-team competition, which is harmful to team creativity.

Paper Nr: 90
Title:

Proposing a Next Generation of Knowledge Management Systems for Creative Collaborations in Support of Individuals and Institutions - Featuring a Novel Approach for Meme-based Personal Knowledge Management

Authors:

Ulrich Schmitt

Abstract: Just like the personal computer revolution, it is possible that Knowledge Management (KM) will in the 21st century experience a decentralizing revolution that gives more power and autonomy to individuals and self-organized groups. Seven decades after Vannevar Bush’s still unfulfilled vision of the Memex. Levy’s scenario stresses the dire need to provide overdue support tools for knowledge workers in our Knowledge Societies, not at the expense of Organizational KM Systems, but rather as the means to foster a fruitful co-evolution. With a prototype system addressing these issues about to be converted into a viable Personal KM system (PKMS), the author follows up on recent publications and considers the impact and potential of a novel meme-based approach aiming to aid individuals throughout their academic and professional life and as contributors and beneficiaries of organizational performance and in light of the anticipated next generation of KM systems.

Paper Nr: 92
Title:

Characterizing Generalization Algorithms - First Guidelines for Data Publishers

Authors:

Feten Ben Fredj, Nadira Lammari and Isabelle Comyn-Wattiau

Abstract: Many techniques, such as generalization algorithms have been proposed to ensure data anonymization before publishing. However, data publishers may feel unable to choose the best algorithm given their specific context. In this position paper, we describe synthetically the main generalization algorithms focusing on their constraints and their advantages. Then we discuss the main criteria that can be used to choose the best algorithm given a context. Two use cases are proposed, illustrating guidelines to help data holders choosing an algorithm. Thus we contribute to knowledge management in the field of anonymization algorithms. The approach can be applied to select an algorithm among other anonymization techniques (micro-aggregation, swapping, etc.) and even first to select a technique.

Paper Nr: 102
Title:

What If We Considered Awareness for Sustainable Knowledge Management? - Towards a Model for Self Regulated Knowledge Management Systems Based on Acceptance Models of Technologies and Awareness

Authors:

Carine Edith Toure, Christine Michel and Jean-Charles Marty

Abstract: We propose, in this paper, a model of continuous use of corporate collaborative KMS. Companies do not always have the guaranty that their KMS will be continuously used. This statement can constitute an important obstacle for knowledge management processes. Our work is based on the analysis of classical models for initial and continuous use of technologies. We also analyse the regulation concept and explain how it is valuable to support a continuous use of KMS. We observed that awareness may be a regulation means that allows taking this problem into account. Awareness is a concept, which has been profusely used to improve user experience in collaborative environments. It is an important element for regulation of activity. In our model, we assume that one can integrate awareness in information systems to positively influence beliefs about them. The final objective of our work is to refine some concepts to fit the particularities of collaborative KMS and to propose an awareness regulation process using the traces of the users’ interactions with the systems.

Paper Nr: 103
Title:

Opinion Mining for Predicting Peer Affective Feedback Helpfulness

Authors:

Mouna Selmi, Hicham Hage and Esma Aïmeur

Abstract: Peer feedback has become increasingly popular since the advent of social networks, which has significantly changed the process of learning. Some of today’s e-learning systems enable students to communicate with peers (or co-learners) and ask or provide feedback. However, the highly variable nature of peer feedback makes it difficult for a learner who asked for help to notice and benefit from helpful feedback provided by his peers, especially if he is in emotional distress. Helpful feedback in affective context means positive, motivating and encouraging feedback while an unhelpful feedback is negative, bullying and demeaning feedback. In this paper, we propose an approach to predict the helpfulness of a given affective feedback for a learner based on the feedback content and the learner’s affective state. The proposed approach uses natural language processing techniques and machine learning algorithms to classify and predict the helpfulness of peers’ feedback in the context of an English learning forum. In order to seek the best accuracy possible, we have used several machine learning algorithms. Our results show that Naïve-Bayes provides the best performance with a prediction accuracy of 87.19%.

Paper Nr: 104
Title:

Determining the Value of Information Security Investments - A Decision Support System

Authors:

Hannah Louise Davies and Andrew J. C. Blyth

Abstract: Advances in the technological era are making information security breaches a more common occurrence. A vital part of ensuring an organisation is well protected from these increasingly complex threats is a suitable security solution. Suitability of a security solution should not only be measured in terms of goals such as reducing down time or reducing the risk of a certain threat, but also meet stakeholder and executive goals in terms of being cost effective. Currently, cost effective is determined by calculating a return on security investment calculation, where the cost of a solution is evaluated against any savings resulting after purchasing the solution to determine whether the option is viable. The current implementation of return on security investment calculations however is often subjective and inaccurate as calculations are performed in an ad-hoc manner. When there are multiple factors to consider, with uncertain or incomplete values available, a multi-attribute decision making method that utilises uncertainty is required in order to allow the decision maker to assess all possible options in the most logical and objective manner, whilst keeping in mind the goals of the organisation. In this paper we present and evaluate a conceptual, analytical framework that, with the use of multi-attribute utility theory under uncertainty, is able to model return on security investment calculations in a novel way. This new calculation is introduced as a Value of Information Security Investment calculation. The final goal is to create a framework that allows for repeatable, predictable and mature, calculations that determine the value of an information security investment.

Paper Nr: 105
Title:

Improved Business Intelligence Solution with Reimbursement Tracking System for the Brazilian Ministry of Planning, Budget and Management

Authors:

Antonio M. Rubio Serrano, Paulo H. B. Rodrigues, Ruben C. Huacarpuma, João Paulo C. L. da Costa, Edison Pignaton de Freitas, Vera Lopes de Assis, Ararigleno A. Fernandes, Rafael T. de Sousa Jr., Marco A. M. Marinho and Bruno H. A. Pilon

Abstract: Business Intelligence (BI) systems are crucial for assisting the decision making processes of private and governmental institutions. The Human Resources Auditing Department (CGAUD) of the Brazilian Ministry of Planning, Budget and Management (MP) has been developing its own BI for auditing the payroll of all federal employees since 2010. Given that the monthly payroll is approximately 12.5 billion reais, the initial version of the proposed BI system in 2012 was able to audit approximately 1.5 billion reais. In this paper, we propose an improved BI system, which can deal with an increased volume of data, a greater amount of monitoring trails and a higher granularity of the final reports. As consequence, the total audit value has increased to approximately 5 billion reais. In addition, our new BI system has incorporated a Reimbursement Tracking System for monitoring the payroll of federal employees who have to reimburse the Brazilian government. Around 4.5 million reais are automatically monthly tracked by our new BI system. Our proposed BI system has been validated using the real environment of the MP and the results are compared to the previous BI system.

Paper Nr: 106
Title:

Quantitative Process Maps - A Concept for Prioritization of Business Process Improvement Projects

Authors:

Christina Thomas and Timo Nuyken

Abstract: Modern large-scale companies are facing the challenge of how to prioritize improvement projects for business processes. This article offers a concept on how to approach this challenge using quantitative process maps. For the process maps treemaps are used, visualizing the most important processes of a company and the degree of needed change. Inside the article, the way to build up the process map, deriving important processes from the strategy and evaluating them regarding risks, maturity level, key performance indicators and given improvement ideas from idea management, is described. The paper also offers a concept for building up responsibilities and structuring the yearly process for process optimization.

Posters
Paper Nr: 16
Title:

Phased Approach to a Knowledge Management Network

Authors:

Damiano Guerrucci, Roberta Mugellesi Dow, Raú Cano Argamasilla and Diogo Bernardino

Abstract: An information-based organisation has a number of repositories to store information of different nature used by different teams and not necessarily interconnected. This leads to a situation in which the information is scattered, duplicated and difficult to access. The ESA KM Team aims to produce an interconnected network of local knowledge units (neurons) which could still produce and store their knowledge using local processes, and at the same time sharing it with the whole network. This paper describes a phased approach to deploy such a solution, which starts by achieving quick wins that bring big benefits at extremely low cost, in view of buying support for the next more demanding phases. Moreover, it is presented an use case in which the approach has been applied, drawing some lessons learned and conclusions from it.

Paper Nr: 25
Title:

Absorptive Capacity in Joint Project Teams - Evidence from Nigerian Upstream Oil Industry

Authors:

Murali Raman, Adedapo Oluwaseyi Ojo and Chin W. Chong

Abstract: This study advances the multidimensional concept of absorptive capacity (ACAP) by theorizing the individual and collective capabilities underpinning knowledge acquisition and utilization in joint project teams in Nigerian upstream oil industry. By assuming the lowest form of engagement as the joint project teams constituted by local employees and competent expatriate, this study demonstrates the relationship among the dimensions of ACAP. Survey was administered to local team members of joint project teams. The collected data (n=248) was analysed with the aid of structural equation modelling (SEM). As hypothesized, individual ability to recognize the value of partner knowledge was significantly related to their ability to assimilate the knowledge. The positive relationship between individual ability to assimilate knowledge and team shared cognition was supported. Furthermore, the individual ability to assimilate partner knowledge was found to be indirectly related to team ability to utilize the knowledge, through the team shared cognition.

Paper Nr: 40
Title:

Business Intelligence to Improve the Quality of Local Government Services - Case-study in a Local Government Town Hall

Authors:

Rui Teixeira, Fernando Afonso, Bruno Oliveira, Filipe Portela and Manuel Filipe Santos

Abstract: The use of business intelligence (BI) systems by organizations is increasingly considered as an asset, which goal is to provide access to information in a timely manner in order to support the decision-making process. However, in specific cases such as local government organizations, there are very specific challenges. Some of them like privacy rights and applicable law compliance must be carefully observed, making the necessary adaptations of these BI solutions. The developed solution brings some important contributions and represents some advances in the eGovernment context applied to local governments where the information is normally used/stored are not normalized and pre-defined. Being this a big barrier to development of this type of solutions, the developed architecture is prepared to improve the data quality and avoid this type of mistakes. This paper presents an architecture of a BI platform on a local government organization, geared towards the improvement of citizen offered services quality and efficiency maximization, thus contributing for cost reduction to the taxpayer.

Paper Nr: 42
Title:

Development of the Protection System Against Malicious Software

Authors:

D. M. Mikhaylov, A. V. Zuykov, M. I. Froimson and A. S. Smirnov

Abstract: Nowadays mobile phone manufacturers offer their customers not only devices for calling and sending SMSmessages, but also multi-functional smartphones with much broader capability. Mobile phones are used to access the Internet, for e-mailing, social networking, finding phone owner`s location and routing, etc. Due to its multiple functionalities, a smartphone can store a lot of data that may be breached by theft or data leakage. This article focuses on development of security software for mobile devices able to detect malicious software and infected files on the device as well as to protect the user from applications recording personal conversations, secretly transmitting data and activating programs. Antivirus software monitors secret camera activation warning the user. The paper also provides the comparison of the proposed security software with popular antiviruses: Kaspersky Mobile Security, Dr.Web, ESET, Norton Antivirus, etc.

Paper Nr: 46
Title:

Knowledge Management and Sharing in E-Learning - Hierarchical System for Managing Learning Resources

Authors:

Aneta Bartuskova and Ondrej Krejcar

Abstract: Management and effective usage of learning resources is becoming increasingly difficult due to several reasons. Firstly, teachers do not usually have enough time and motivation to compile resources for specific learning course in the unified well-arranged way. Secondly, the internet provides almost limitless amount of information and attracts learners, who however do not have a necessary expertise to distinguish reliable and useful information to the particular topic. This problem is especially pronounced in fields of study, which are continuously evolving, such as medicine or software development, because the knowledge (and learning resources as well) needs to be regularly updated. In this paper we review the existing solutions and then propose a new system, which could deal with this continuous evolvement. Our solution is to create a flexible resource-rich hierarchical learning environment, which supports a collaborative building of learning resources for the specific knowledge domain. Presented knowledge management system is based on the shared hierarchy, user contribution and moderated improvement of learning resources. The ultimate goal of this system is, in addition to making teaching and studying easier and more effective, support of collaborative building of learning resources and enrichment of communities of teachers and students.

Paper Nr: 56
Title:

eMediation - Towards Smart Online Dispute Resolution

Authors:

E. Fersini, E. Messina, L. Manenti, G. Bagnara, S. El Jelali and G. Arosio

Abstract: In this paper, the main requirements towards the next generation of Smart Online Dispute Resolution Systems for eMediation are presented and addressed through the definition of an advanced computational intelligence framework. The main contributions can be distinguished with respect to the parties involved in the eMediation process. Concerning the disputants, the main advancements are related to a smart data collection environment to state the essence of the litigation and an intelligent retrieval of court decisions to improve the awareness of the parties about their liability. Regarding the role of the mediator, the essential point addressed relates to an estimation of disputant flexibility to facilitate the optimal mediation strategies

Paper Nr: 65
Title:

Knowledge Management in Consulting Activities

Authors:

Eva Gattnar, Jens Schneider, Anna Dehmel, Sebastian Heiland, Brigitte Stroetmann and Okan Ekinci

Abstract: Nowadays, knowledge is key to value-creation in most industries, but for consulting companies, the knowledge generated and shared in the organization represents the core service. Therefore, a strategy for active knowledge management and utilization of knowledge in its different state is needed. The present paper provides a review focusing on the meaning of knowledge for consulting activities. The different stages of a consulting project are examined and the demand for knowledge management support in the course of the project execution is analyzed. Additionally it is emphasized that two different management strategies are applied simultaneously in the companies. With the personification strategy the human oriented approach is practiced, within the technical oriented approaches of the codification strategy the storage of explicit knowledge is promoted. Next to the codification and personification strategy the coordination of the goals within the knowledge management as well as the active knowledge management influence on the consulting success is emphasized. The paper aims to point out the increase of customer satisfaction, quality of consulting services as well as the effectiveness in project work based on knowledge management.

Paper Nr: 71
Title:

The Application of the IODA Document Architecture to Music Data

Authors:

Adam L. Kaczmarek

Abstract: This paper is concerned with storing music data with the use of document architecture called Interactive Open Document Architecture (IODA). This architecture makes it possible to create documents which are executable, mobile, interactive and intelligent. Such documents consist of many files that are semantically related to each other. Semantic links are defined in XML files which are a part of a document. IODA documents with music data have been called IODA Music Documents. Such documents consist of a file with sound, a file with lyrics and many other files with data related to the document. It is easier to search for music files in a collection of music stored in the form of IODA Music Documents. Users can search for songs on the basis of a part of their lyrics or they can perform the search with the use of humming queries. In this kind of a search users record a part of a melody that they remember and the searching system retrieves music files that match the recorded melody.

Paper Nr: 79
Title:

Re-Designing Knowledge Management Systems - Towards User-Centred Design Methods Integrating Information Architecture

Authors:

Carine Edith Toure, Christine Michel and Jean-Charles Marty

Abstract: The work presented in this paper focuses on the improvement of corporate knowledge management systems. For the implementation of such systems, companies deploy can important means for small gains. Indeed, management services often notice very limited use compared to what they actually expect. We present a five-step re-designing approach which takes into account different factors to increase the use of these systems. We use as an example the knowledge sharing platform implemented for the employees of Société du Canal de Provence (SCP). This system was taken into production but very occasionally used. We describe the reasons for this limited use and we propose a design methodology adapted to the context. Promoting the effective use of the system, our approach has been experimented and evaluated with a panel of users working at SCP.

Paper Nr: 86
Title:

Providing of Scientific Information in the Nuclear Accident - Settle on Fukushima Daiichi Nuclear Plant Accident after 2011 Tohoku Earthquake

Authors:

Miho Namba, Mikihito Tanaka and Miki Saijo

Abstract: On March 11, 2011, the east coast of Japan was struck by a major earthquake. TRight after the earthquake and tsunami, three nuclear reactors lost power, causing a core meltdown, and the release of radioactive materials into the atmosphere. The disaster and following the nuclear power plant accident is unprecedented in history. The crisis communication especially about scientific information was abundantly mixed. In this article, I would like to review the communication between people and the government, providing mass media and how people seeking the information. In crisis situation, people don’t know what they want to know but they want to know something about their concern. In the crisis, people utilize the internet especially social network sites. That is interactive media. And a new NPO, Science Media Center Japan provide scientific information rapidly. The Q&A style information that was provided by SMCJ gained mass acceptance.

Paper Nr: 89
Title:

Self-Service Data Discovery and Information Sharing - Fostering the Engineering Capacity of the Data-Driven Mindset

Authors:

Kurt Englmeier and Hugo Román

Abstract: People dealing with information in IT-based environments tend to develop a data-driven mindset that constitutes shallow engineering knowledge and turns them into tech-savvy information consumers. We argue that these consumers can manage data discovery and information sharing on their own without explicit support from IT. We argue furthermore that user-driven discovery can even be mandatory when mainstream discovery concentrates on facts appearing massively in data and bypasses the little and unspectacular facts consumers expect to discover in their data. Finally we argue that tech-savvy users can depict blueprints of these facts using a pattern language that combines the user’s work jargon with a simple syntax. We present a working solution for such an easy-to-learn pattern language for self-service data discovery and information sharing (DISL). The language has been developed in an industry-academia partnership and was applied in the area of assessment in the real estate sector in Chile. A prototypical discovery service operating on DISL gathers information from contracts and related certificates and prepares the discovered facts for information sharing.

Paper Nr: 91
Title:

Technical Aspects of XML Format – Case Study - Differences between Saving Data into Element and Attribute

Authors:

Ondřej Bureš

Abstract: XML technology is used for data transmission on daily basis. While processing huge files, every millisecond per node can play its part in the process. In total time it can lead to extending the whole procedure by minutes or even tens of minutes which can make it very ineffective in matter of time and cost. Goal of this study is to put saving data into elements in contrast with saving into attributes of XML files and compare final results. In order to receive the best overview, three applications in different selected programming languages were tested and results were compared.

Paper Nr: 93
Title:

The Knowledge-stream Model - A Comprehensive Model for Knowledge Circulation in Communities of Knowledgeable Practitioners

Authors:

Federico Cabitza, Andrea Cerroni, Angela Locoro and Carla Simone

Abstract: In this paper we present an original position on how knowledge is created and shared in organizational domains. We propose a metaphor of diffusion, borrowed from genetics, and a four phase model, which aims to be as simple as the SECI model proposed within the OKCT, but also more comprehensive and sociologically-informed. Our model takes into account the individual, social and cultural dimensions of knowledge (what we denote as co-knowledge) to account for the various ways knowledge is “circulated” among people (i.e., members of any social structure); we also propose ancillary concepts like that of “Knowing Community” and “Knowledge Artifact”, as analytical constructs to represent, respectively, the environment hosting such a circulation and the technological driver that either enables or supports it.

Paper Nr: 94
Title:

Commitment and Consistency in the Collaborative Software Development Process of Extreme Programming

Authors:

D. Woit and K. Bell

Abstract: In this work we (i) expose and analyse the social-psychological principle of commitment and consistency embedded in the Extreme Programming software development process, (ii) illustrate how this principle can be leveraged to impact upon project success, and (iii) provide practical evidence of the manifestation of this principle and its effects in the Extreme Programming domain, through nascent results from our qualitative case study. This work is in its initial stages; our intent is to persuade the reader that commitment and consistency are indeed relevant factors in Extreme Programming process, are potentially impactful on organizational success, and are worthy of further study.

Paper Nr: 95
Title:

System Improvement for the Management of Subcontracted Service Performance Information in Korea’s Public Construction

Authors:

Kim Seong Jin, Kim Namgon and Ok Hyun

Abstract: To date, in South Korea, construction subcontracted services have been illicitly conducted without clear grounds, but to establish a sound trading order between the principal contractors and the subcontractors, the government recently began complementing the relevant system to legalize and systematically manage subcontracted services. In line with this move, this study prepared a system designed to manage construction subcontractors’ service performance results in a bid to legalize subcontracted services. Towards this end, measures were worked out to integrate subcontracted services and contracted services based on the system for the management of contracted construction technology service performance results. The study findings can be used to formulate measures to protect subcontractors, such as the prevention of low-priced subcontracts, by managing objective, reliable subcontracted service performance results.

Paper Nr: 96
Title:

A Study on the Improvement of Contract Information Management in Korea’s Public Construction Technology Service

Authors:

Kim Namgon and Kim Seong Jin

Abstract: To integrate the management of construction technology service results under principal contracts in the public sector, this study sought to prepare a system that would enable the integrated management of service results – which are managed by public agency, construction area, and project area – and to present the improvement measures for the process of managing service results according to the users, such as ordering agencies and service firms. Moreover, based on the improved process, a prototype system for the management of construction technology service results was developed to register, review, and approve the service results information among the responsible service staff and the working staff of public agencies. As a result, the system enables all engineers engaging in construction technology services to check if work is duplicated, and to confirm the service firms’ performance results, thus making this study useful for the selection of appropriate service firms.

Paper Nr: 99
Title:

Knowledge Management Technology Implementation - Bridging the Gap between Theory and Practice

Authors:

Saravanan Muthaiyah

Abstract: This paper presents methods employed for the teaching and learning of Knowledge Management technologies classified under KM lifecycle i.e. knowledge identification, knowledge capture, knowledge codification, knowledge storage, knowledge dissemination and sharing. The process was employed for teaching of a Knowledge Management (KM) course called E-KM (Electronic Knowledge Management) in Multimedia University (MMU), Cyberjaya, Malaysia. Given that textbooks were only available for theoretical KM courses and that all teaching materials had to be created from scratch for this course, the idea was to test if KM technologies can be successfully taught and be implemented in class to bridge the gap between theory and practise. Empirical data provided in this paper validates that there was a significant improvement in the learning and understanding amongst postgraduate students especially in appreciation of knowledge codification, ontology design, schema classification, taxonomy construction, implementation and assignment of rule generation for firing rules via reasoning engines. The process was tested over seven cohorts totalling 300 students. Students who took this course never had any formal training before and this was the first technical KM course for them in their postgraduate programme. Empirical data suggests that the methods used were effective for all six classifications of KM lifecycle taught.

Paper Nr: 100
Title:

Ontology-based Representation of Time Dependent Uncertainty Information for Parametric Product Data Models

Authors:

Maximilian Zocholl and Reiner Anderl

Abstract: The lack of information about uncertain conditions in manufacturing and the behaviour of load carrying systems still lead to fatal design decisions. Semantic technologies provide the necessary capabilities to link information from different domains along the product lifecycle and enable engineers to cope with uncertainty. This paper presents an overview of existing literature in the fields of semantics in CAD and PLM. We identify future research challenges and present our concept for the integration of uncertainty information in parametric CAD models.

Paper Nr: 101
Title:

AM2O - An Efficient Approach for Managing Training in Enterprise

Authors:

Fodé Touré, Esma Aïmeur and Kimiz Dalkir

Abstract: The learning function has grown and matured considerably in recent years, and evolved into a strategic support function. Companies continue to invest in organizational learning and development, but rarely possess data to assess the results of this investment. Most companies use the Kirkpatrick/Phillips model to evaluate enterprise training. However, it emerges from the literature that enterprises have difficulties in using this model. In this paper, we propose an approach based on analysing and modelling the training needs to ensure the alignment between training activities and enterprise business objectives. It allows training project monitoring as well as the calculation of tangible and intangible benefits of training (without added cost). Furthermore, it enables the production of a classification of training projects according to criteria relevant to the enterprise. Our approach can be used to optimize the training yield by a series of simulations based on machine learning algorithms.